09-12-2016 10:49 - edited 09-23-2016 15:17
09-12-2016 10:49 - edited 09-23-2016 15:17
9/23 Update:
See the new firmware thread here
9/22 Update:
For those that have the firmware update already, new clock faces have been re-enabled.
We've continued the rollout process. If you don't yet have the update, please be patient. We'll post updates about the rollout when we have more information.
9/19 Update:
Hey everyone - it seems like we're struggling to maintain civil conversation on this topic, so I'm going to go ahead and lock the thread. We'll open a new thread once the firmware update goes into wider distribution. Until then, here are answers to the questions that keep getting asked here:
When will I be able to download the latest update?
The update is on hold while our team addresses an issue found at the beginning of the release. Once their work is complete, we will start rolling it out again. We generally don't announce specific dates or timeframes, but you will see the update on your dashboard as soon as it is available. The only thing you need to do right now is wait patiently.
Why did you release the latest update to only a small percentage of users?
We've done tons of testing on this new firmware, but there can still be unexpected issues when we release it. If every Blaze customer updated at once, those surprises would affect everyone. Instead, we use an incremental release to observe and address issues on a relatively small scale. We definitely want the best experience possible for our Blaze customers, and a slow, cautious release helps accomplish that goal.
If only 5% of Blaze users have the update now, does that mean 10% will have it next week and 15% will have it the week after? Won't that take forever?
Nope! We aren't moving in 5% increments. We started the release at 5% and will increase it in much larger increments once we are confident that it's good to go. You should receive it soon.
Why haven't you communicated this information to customers?
All this information was previously posted in this thread, and also added to the lead post. Any time you find a discussion of an emerging issue or a newly-released update, make sure to check the first post for the latest information. We aim for clear, concise, transparent, and frequent communication - you should always find what you need in the lead post.
9/15 Update:
The new Blaze update is currently available only to a very small percentage of users, as we are troubleshooting some emerging issues. It will be released more widely soon. Once it is available, you will see a banner at the top of your website or mobile app dashboard. Thanks for your patience!
Hey everyone!
We're rolling out a new update for Blaze, release notes below:
This release also resolves the following issue:
Important to note: A sync is required after a manual shutdown or a battery drain in order to show the correct time on Blaze. This is especially important for your activity tracked by Blaze because you'll want to make sure it's associated with the current date and time.
The initial wave of users will receive the update starting September 12th, 2016, and will eventually be rolled out to everyone within a few days. If the update to the latest firmware version is not yet available for your Blaze, just hang tight!
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@AryanGupta I wonder / iOS 10 final public official is out tomorrow so it's pretty important that this wouldn't be causing issues.
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09-12-2016 15:35 - edited 09-12-2016 15:36
09-12-2016 15:35 - edited 09-12-2016 15:36
@nickdotvr I completely understand your concern. We definitely won't leave you with a problematic device - we will get it sorted out and have you up and running properly as soon as possible.
I've arranged to have a support case opened on your behalf so that we can get some more information from you. That will allow us to investigate more closely, and to provide a replacement device if that becomes necessary. Thanks for your patience with this - we're working on it!
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I received the update this morning. I updated, and had the new clock faces available. Since then my tracker had to be resynced and lost all of the new clock faces but says its still the new version (17.8.301.4) I really like the new faces, so i'm hoping i can get them back. Let me know your thoughts if possible, thanks.
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