Blaze Firmware Release - 17.8.301.4 [Closed]

[AndrewFitbit]

9/23 Update:

See the new firmware thread here

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9/22 Update:

For those that have the firmware update already, new clock faces have been re-enabled.

We've continued the rollout process. If you don't yet have the update, please be patient. We'll post updates about the rollout when we have more information.

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9/19 Update:

Hey everyone - it seems like we're struggling to maintain civil conversation on this topic, so I'm going to go ahead and lock the thread. We'll open a new thread once the firmware update goes into wider distribution. Until then, here are answers to the questions that keep getting asked here:

When will I be able to download the latest update?

The update is on hold while our team addresses an issue found at the beginning of the release. Once their work is complete, we will start rolling it out again. We generally don't announce specific dates or timeframes, but you will see the update on your dashboard as soon as it is available. The only thing you need to do right now is wait patiently.

Why did you release the latest update to only a small percentage of users?

We've done tons of testing on this new firmware, but there can still be unexpected issues when we release it. If every Blaze customer updated at once, those surprises would affect everyone. Instead, we use an incremental release to observe and address issues on a relatively small scale. We definitely want the best experience possible for our Blaze customers, and a slow, cautious release helps accomplish that goal.

If only 5% of Blaze users have the update now, does that mean 10% will have it next week and 15% will have it the week after? Won't that take forever?

Nope! We aren't moving in 5% increments. We started the release at 5% and will increase it in much larger increments once we are confident that it's good to go. You should receive it soon.

Why haven't you communicated this information to customers?

All this information was previously posted in this thread, and also added to the lead post. Any time you find a discussion of an emerging issue or a newly-released update, make sure to check the first post for the latest information. We aim for clear, concise, transparent, and frequent communication - you should always find what you need in the lead post.

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9/15 Update:

The new Blaze update is currently available only to a very small percentage of users, as we are troubleshooting some emerging issues. It will be released more widely soon. Once it is available, you will see a banner at the top of your website or mobile app dashboard. Thanks for your patience!

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Hey everyone! 

We're rolling out a new update for Blaze, release notes below: 

• In addition to call, text, and calendar event notifications, you can receive notifications from email and other third-party apps on your tracker.Common emojis also appear. Keep in mind all notifications currently on your tracker will be deleted after the update.
• You can receive reminders to move throughout the day.
• Five new clock faces are available. Navigate to your device settings and check them out!

This release also resolves the following issue:

• Some users reported that auto-brightness was too dim or delayed.

Important to note: A sync is required after a manual shutdown or a battery drain in order to show the correct time on Blaze. This is especially important for your activity tracked by Blaze because you'll want to make sure it's associated with the current date and time.

The initial wave of users will receive the update starting September 12th, 2016, and will eventually be rolled out to everyone within a few days. If the update to the latest firmware version is not yet available for your Blaze, just hang tight!

[Ozzie65]

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@EyeVindicate wrote:

Same thing here. Haven't recieved the update. Has it been pulled due to all the troubles people are having? Or are the servers just overloaded?

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Hi @EyeVindicate - My understanding is that the firmware update is still rolling out according to the original schedule.

[Timpub]

It is interesting that so many people can't wait to get the update when there are so many who wish they hadn't had it. My blaze has not worked since the upgrade and I have not had any response or acknowledgement from Fitbit on how they will sort it out. I know that there are many others with the same issue and would not wish it on anyone.
I appreciate that there will be teething issues but I have had no communication about how my now useless device will be fixed.
Apologies for the rant but I have been trying to get an answer for more than 24hrs now. I was assured of an email but nothing came....
Very frustrated now.

Sent from Outlook via iPhone
T.Wilson

[meresydotes]

@Timpub I know a lot of people aren't in the US and don't want to call internationally. But if you can/ want to, it's easy enough to call fitbit support. That's what I do when I have a problem that needs to be addressed immediately. They may ask you to do some basic troubleshooting that's impossible in your current situation, but then they'll send you a new tracker.

[Timpub]

@merseydotes Thanks. I have tried them twice already with no solution, just the promise of an email which has not arrived. I will try again now, I appreciate that they might be a tad busy...😀

Sent from Outlook via iPad
T.Wilson

[Rich_Laue]

I've noticed a few very good questions posed in the last 12 hours, which covers the 4 pages of posts.. This makes it hard to answer or even find them. 

If your looking for a post from fitbit suggest keeping an eye on the top post of this thread. 

Alternatively you could flag a monitor asking them to jump in. 

[meresydotes]

@Rich_Laue Are you a monitor? Because I would REALLY like to know why it is that the only bug fitbit managed to fix in the months since the last update is the backlight being too dim when many people have been complaining about step accuracy - the fitbit's most important job - this whole time.

[MatthewFitbit]

Hey everyone! A few answers to the questions being asked here:

• This update will be rolling out over the next few days. If you don't see it yet, just sit tight. The release is worldwide, and is not based on region.
• The issues that some users are discussing in this thread are not due to the update itself, but a complication with the initial rollout. There are no reported problems with updating now, so don't be concerned when you see the option appear.
• The new clock faces are currently unavailable for all users, including those who have upgraded. They will be back soon.
• If you are seeing a blank white screen in your app, please go to the website dashboard and choose one of the original clock faces, then sync.
• If you tried updating your device and now find it to be stuck in a reboot loop, please open a support case with our team and let them know what you're experiencing. We will get it resolved. 
• @Timpub @JenCline - I believe you should have received contact from our team to assist with your devices. Please send me a PM if you have not received that email.
• @meresydotes If you have concerns about something you think is a bug, I'd recommend posting in the relevant thread or starting a new one. Please include all the specifics so that we can investigate.

[ralph95747]

I have the same problem and just contacted the support team. They are sending me a replacement.

[Timpub]

@MatthewFitbit Thanks. I have spoken to support again now and a replacement has been ordered. I hope everyone else who is having issues gets theirs resolved too.
Thanks to all for the help and advice.

Sent from Outlook via iPhone
T.Wilson

[meresydotes]

@MatthewFitbit I, and many other people, have been posting about this for MONTHS. I actually don't have a problem with undercounting anymore, because I learned to walk and run without swinging my arms. It just seems to me that a fitness tracker should be able to do its one major task at better than 70% accuracy. If it can't do that, there should be some urgency to fix the problem.

[MatthewFitbit]

@Timpub Glad we were able to help, and thanks again for being understanding. We'll make sure to get any other affected users back up and running as quickly as we can.

@meresydotes Again, I'd recommend posting in a relevant topic with those concerns. This thread is about the latest firmware update.

[Patel1885]

Hi Everyone,

I am trying to check everyday but there is no update for my blaze. any suggestion i am in australia

[muppetman]

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@Patel1885 wrote:

Hi Everyone,

I am trying to check everyday but there is no update for my blaze. any suggestion i am in australia

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My suggestions:

Be patient.

Go for a walk.

Breath deeply.

The rollout is staged. That means, some people get it, then more get it, then more get it, then more get it until everyone has it.  It might take a few days.

Don't stress. We're all waiting.

[MatthewFitbit]

@Patel1885 Check the first post in this thread. The update is progressively rolling out, and is not based on region. No need to do anything - you will see the option to update sometime over the next week or so.

Edit: @muppetman beat me to it. Good advice above.

[Patel1885]

Thank you [😝]

[RRKPL]

Question. If you got the update yesterday, put a new clock face on your device, now have no clock faces on FitBit app. But everything works fine and you like the new face, is it ok to leave everything as-is till the new faces come back?

[AGKittyHook]

I just purchased my Blaze today and am trying to go through the setup process. The very first thing it did was go into the software update and as been in that mode for at least 30 minutes now.  Is this normal for a first time update/setup?

[gandj3028]

I have had an awful time with this firmware update.. No new clock faces at all. I have tried everything including calling customer support. Still no new clock faces. Not only that since this update yesterday my blaze is not working properly it keeps disconnecting from the app and my phone. I have an apple phone by the way. I have had to reconnect my Fitbit blaze several times to get it working again. This is frustrating. Fitbit needs to send out another update to fix all the issues this update has caused. This is a new Fitbit by the way. I have one other Fitbit blaze that I won't update until this is fixed.

[Craig]

@gandj3028  Please read the very first post in this thread. You will find they have stated that the new clock faces have been temporarily removed as they work on some issues.

[bmiller1969]

They sent me a new tracker and it doesnt work either.