Blaze Firmware Release - 17.8.301.4 [Closed]

[AndrewFitbit]

9/23 Update:

See the new firmware thread here

---

9/22 Update:

For those that have the firmware update already, new clock faces have been re-enabled.

We've continued the rollout process. If you don't yet have the update, please be patient. We'll post updates about the rollout when we have more information.

---

9/19 Update:

Hey everyone - it seems like we're struggling to maintain civil conversation on this topic, so I'm going to go ahead and lock the thread. We'll open a new thread once the firmware update goes into wider distribution. Until then, here are answers to the questions that keep getting asked here:

When will I be able to download the latest update?

The update is on hold while our team addresses an issue found at the beginning of the release. Once their work is complete, we will start rolling it out again. We generally don't announce specific dates or timeframes, but you will see the update on your dashboard as soon as it is available. The only thing you need to do right now is wait patiently.

Why did you release the latest update to only a small percentage of users?

We've done tons of testing on this new firmware, but there can still be unexpected issues when we release it. If every Blaze customer updated at once, those surprises would affect everyone. Instead, we use an incremental release to observe and address issues on a relatively small scale. We definitely want the best experience possible for our Blaze customers, and a slow, cautious release helps accomplish that goal.

If only 5% of Blaze users have the update now, does that mean 10% will have it next week and 15% will have it the week after? Won't that take forever?

Nope! We aren't moving in 5% increments. We started the release at 5% and will increase it in much larger increments once we are confident that it's good to go. You should receive it soon.

Why haven't you communicated this information to customers?

All this information was previously posted in this thread, and also added to the lead post. Any time you find a discussion of an emerging issue or a newly-released update, make sure to check the first post for the latest information. We aim for clear, concise, transparent, and frequent communication - you should always find what you need in the lead post.

---

9/15 Update:

The new Blaze update is currently available only to a very small percentage of users, as we are troubleshooting some emerging issues. It will be released more widely soon. Once it is available, you will see a banner at the top of your website or mobile app dashboard. Thanks for your patience!

---

Hey everyone! 

We're rolling out a new update for Blaze, release notes below: 

• In addition to call, text, and calendar event notifications, you can receive notifications from email and other third-party apps on your tracker.Common emojis also appear. Keep in mind all notifications currently on your tracker will be deleted after the update.
• You can receive reminders to move throughout the day.
• Five new clock faces are available. Navigate to your device settings and check them out!

This release also resolves the following issue:

• Some users reported that auto-brightness was too dim or delayed.

Important to note: A sync is required after a manual shutdown or a battery drain in order to show the correct time on Blaze. This is especially important for your activity tracked by Blaze because you'll want to make sure it's associated with the current date and time.

The initial wave of users will receive the update starting September 12th, 2016, and will eventually be rolled out to everyone within a few days. If the update to the latest firmware version is not yet available for your Blaze, just hang tight!

[DibaSr]

@MaRaNtZ dude this is a blaze page, go to a Surge page for help with that product.

[DibaSr]

@AndrewFitbit the 5% question seemed to be more directed towards the rest of us getting the update--seems like 2 days the number of people with the update should be greater than 5%. Will all users have it this week, or will this update take 10-14 days?

[have24]

If its taken 2 days to get to 5%...glad to know I will get the update within the next 38 days.  Guess I will sit here and not move every hour since I can't get a reminder to tell me to do so.  Don't understand how Apple can release iOS 10 and watchOS 3 yesterday and every iPhone, iPad, and iWatch can all get updated shortly after release if they choose so.  I should just stop complaining and wait patiently.  

[Julia_G]

My experience with previous Fitbit updates is that it usually takes about a week or so before it rolls out to everyone, so assuming this one is being handled in a simlar way, I feel pretty sure that we will all have it in days, rather than weeks.  

[AlexRex]

How can I get that update? I did not get any notifications 😞

[herget]

@mcrmama - Good morning! You lucky dog! Would you please take some video of the Blaze move reminders and app interface...?

[michel76]

@AndrewFitbit
I don't understand your last reply when do "We make the update available to all users"? The "We" is somesort of devine power you only communicate with through some oracle giving you only hints and clues?
Why don't you open one topic, stating the issues Fitbit has caused with this update and write down the solutions instead of keeping referring to older posts. Referring to older posts, your opening is still letting people search for the new faces.
Also, try to set some dates when what is solved and delivered. Fitbit looks like a company where programmers come first and customer (information) last. The lack of commitment to deadlines is evident to this.
Sorry, a frustrated customer, not about the product but more on the company.

[aprazman]

Thank you.  Appreciate the clarification.  

[TotesAndGoats]

---

michel76 wrote: Fitbit looks like a company where programmers come first and customer (information) last. 

---

Spoiler Alert: That's how the entire software industry works.

Meeting deadlines means nothing if you're pushing out something that is broken.

Obviously, they found an issue after the update was deployed, they're trying to fix it.  Badgering them on a forum isn't going to make that process go any faster.

Y'all are being pretty ruthless about this whole deal.  Maybe try going for a walk?  You can do that with and without a new clock face.

[GoSkers]

Same problem...hoping to somehow get the update again.

[DibaSr]

@TotesAndGoats totally agree. Like the comment up top--I guess I won't move without a reminder--come on. Get over it.

[MatthewFitbit]

Hey all - I know how eager you are to get these new features on your Blaze. Believe me, we are equally excited to make that happen!

The incremental rollout isn't meant to torture you - it's one of many ways that we try to ease into big changes, and minimize surprises. We've done tons of testing on this new firmware, but there can still be unexpected issues when we release it into the wild. We're now working to deal with those issues so that the rest of the release can go smoothly. We definitely want the best experience possible for our Blaze customers, and a slow, cautious release helps accomplish that goal.

I know you've been waiting for this - please just try to be patient a little longer, and I am confident you will be happy with the end result.

[Peteypetekay]

@MatthewFitbit what happens if the update "bricks" the tracker? Does Fitbit send a replacement?

[MatthewFitbit]

@Peteypetekay Anyone who experiences something like that should contact our support team at https://contact.fitbit.com. I expect that we would conduct some troubleshooting steps to see if there's anything that can be done to recover the device, and that a replacement would be provided if those steps are not successful.

The goal of a slow rollout is to resolve those kinds of issues before the release goes to 100%.

[Peteypetekay]

Thank you @MatthewFitbit one more question.
Does the update banner appear on the iOS app as soon as opening or once it does its sync?

[MatthewFitbit]

@Peteypetekay I believe the app syncs as soon as you open it. You will likely see the option to update your device firmware as soon as it becomes available - no need to manually sync in an effort to get it to appear. That being said, let's assume that it's going to be at least a few more days before we start ramping up. We'll update this thread as soon as there's more info on the plan - this release is definitely a top priority over here.

[Peteypetekay]

@MatthewFitbit thanks a million. LOL top priority indeed.. some people are raving about it like it's a state of emergency or something i do feel for you guys. **ahem**ed if you do **ahem**ed if you don't

[SunsetRunner]

Morning , Am still waiting on the update, is it out yet? thank you 

[Julia_G]

@SunsetRunner, as usual the update is being released gradually.  It will take some days before all users have the update.  You will see a notification on your app or computer dashboard once it is available to you.  It may be a few more days, but it will come!

[Saigon1919]

For the people that successfully updated on day one and have everything working properly (outside of the new watch faces); are we going to get another update for bug fixes, or are the new watch faces just going to go live?