Blaze Notifications Information Post

[EmersonFitbit]

Blaze can provide Call, Text, and Calendar notifications so that you can stay connected! 

This post will provide instructions on how to setup your alerts so that you can see who's texting you, the content of the messages, who's calling, and what your calendar has on deck for you. For a detailed overview of alerts for Blaze, please see this help page. 

Setup Steps: 

1. Make sure that your mobile device is compatible with our notifications feature by visiting http://www.fitbit.com/devices. 
2. On your mobile device, make sure Bluetooth is enabled, and make sure your device is nearby! Note that you'll only receive notifications on your tracker when your mobile device is within this radius. 
3. Open the Fitbit app on your mobile device and tap your tracker tile at the top of your mobile dashboard.
4. Tap your tracker tile a second time, tap Notifications, and then turn on call notifications.
5. To verify that set up was successful, look at the list of Bluetooth-connected devices on your mobile device. Your tracker name should appear.

Using Alerts:

You can easily see all of your alerts by swiping up from the home screen. Here, you'll see previous incoming calls, text messages for the day, and calendar alerts as well. You may delete these alerts either individually or all at once.

Notes: 

• For Android users, please ensure that you've turned notification access on in your settings and enabled each notification in the Fitbit App. Please also ensure that message preview is toggled on in your phone's settings, as this should help populate the message content.
• iOS users should allow reception of text notifications in their Notification Center settings, in addition to the workflow for alerts in the Fitbit app for iOS.
• Calendar notifications use the native calendar app in iOS, and the native or select 3^rd party apps on Android.
• Windows Phones don't support alerts at this time.
• Fitbit trackers currently don't support emojis. Notifications containing emojis will show a blank square, instead of the emoji that was sent.
• Text messages won't show up if the message app is open on your phone.
• When using Message+, your Fitbit tracker will show a notification that looks something like this: (Contact Name – 1 New Message). This is because when messages are received in Message+, they're stored that way in the notifications center on Android.
• If you receive more than one text message in succession from the same person, your tracker may group the messages together as "2 New Messages" or "3 New Messages" instead of showing a preview of the message text.

[Magnanimity5]

It may be considering your Blaze an input device. I'd check this under
keyboard input settings. The blaze is not an input device, so this should
not even be an issue, but it may be cropping up an an error on your
device. I'd just deselect it on the input device list if this is the case
and make sure the others you use are listed in settings. Hope that helps?

[Rich_Laue]

The Blaze is not an input device, bit the Blaze Classic which is stricken used to control music is an input device. BTW the upb volume control on the Blaze will make your camera take a picture.

[SunsetRunner]

In the future Windows Phone will get text notifications?

[mcrommert]

Looks that way...upcoming update will add the correct technology to allow fitbit to do so...and a fitbit manager on twitter talked about what this enables when they announced

[ahorace]

My Blaze isn't showing my text messages. The notifications and Bluetooth are on and I'm not getting any to my Blaze. Is there a way to troubleshoot/fix this?

[ahorace]

I have an iPhone 6

[scottchabala72]

No. No way to fix it.

I have an HONOR 5x ... Android and there's nothing you can do. My alerts all come in as Phone Calls, regardless of whether or not it's a text, email, calendar reminder or phone call.

I've done everything told to do to correct it but then I'm told they will not support my phone. Made by Nexus.

Good luck!

Scott

[Magnanimity5]

1. make sure you are not running a "greenify" or battery saving app that
shuts down any unused apps that are not currently actively running. Fitbit
needs to run all the time in order for the connection to remain. Remove it
from your battery saving app list, if you are running one.
2. Go into your settings and tell your phone to always search for the
bluetooth connection. Find settings again and tell it to not time out on
this function.
3. Don't go out of range of your phone for long. If you do...reset the
connection on your watch by scrolling UP from the time screen. Simply
click "connect" and this usually re-establishes the connection.
4. Make sure you have selected the correct Blaze Bluetooth connection,
there are actually two. One was falling so low on my list initially that I
did not see it. I've read discrepancies on this, but I believe that
Bluetooth Classic is the connection on mine responsible for text and
calls. The other one controls music. It is fine if both are connected,
they use different signals (TIP: the music control button on your watch is
a handy tool to use as a phone locator if you left a music app running on
your phone's background!)

[Kmransom123]

@ahorace  Make sure on your IPhone, you have "Show in Notification Center" on.

[KT-Stella]

Mine was working well, then it was not.  Now I get phone notifications, but the text messages are no longer coming through. (I have an S6 on verizon).  Why?

[猫屁股]

I dont think this is friendly to android.. I tried hours to config the Blaze and my huawei Mate8.. but no notifications at all. When will mate8 added in?

[Sweetasc6h12o6]

I had the exact same issue happen a few days ago. I haven't changed any settings on my phone nor am I using any type of battery saving apps. I've checked and done everything stated and I'm still experiencing the issue.

[Magnanimity5]

Hard to say without looking at your setup. Mine worked for a day, then I
used bluetooth on something else and the signal was confused. I'd delete
all other bluetooth connections in your bluetooth settings, restart your
phone and watch, sync your app, turn ON notifications again (sometimes I
have to do this daily or after the BT signal is lost). See if that does
it. It's finicky. If there were one thing I could change about this phone
it would be a longer range and better connection of some kind on the
notifications...that's why I bought it and it's just not dependable or
static.

[Cybdiver]

It does not work with Windows Phones.  It won't even sync with a WP 8.1.  Nada zippo nuttin

Oh the website it says it works with a Windows Phone.  They lied.  I know that's harsh but it's true.

[Magnanimity5]

That app sounds amazing, and the info contained within on getting
notifications has taken me WEEKS to figure out on my own. Fitbit needs to
pair with this developer. Most Android users tinker and are well
acquainted with his style of communication. LOVE.

[zs8216]

I have followed all your instructions and am still not getting any notifications. I am syncing to a Samsung S6 Edge, whcih is compatible. All it says is 'All caught up.No notifications, but none have displayed or do.

Would really appreciate your help. 

Thanks!

[Magnanimity5]

I don't always get them either. I honestly don't know what to tell you.
I'm having trouble keeping mine paired. I'm still working on it myself. I
think I may have to uninstall a lot of RAM and Battery saving apps to get
everything working correctly.

[kathysblaze]

i have a galaxy note 4 through tmobile   and this is the way i got it to work....got to your txt msg icon and tap it..... click on the 3 dots top right corner......go to settings....scroll to  notifications  tap it  look for preview messages and make sure it is checked with a green check....that should do it..it worked for me  good luck....

[TStaff7]

I figured out what the issue was but thank you everyone for your feedback.

When I downloaded the Fitbit app on my phone I moved it to my micro SD card to conserve the space I was using on my phone. I remembered that I had a similar issue with a different app quite a while ago so I tried moving the app back to my phone storage and the problem was fixed. My keyboard settings are restored to what they previously were before I enabled the notificatons. 

Thanks,

Tiffany

[Rich_Laue]

@SunsetRunner I would say yes Windows phone will get notifacations in the future. Last month Microsoft announced they will be adding the GATT service to their BT, the lack of this has been preventing the notifacations.

For the rest of you I've noticed some have obscure phones that have not been documented as being supported, this means your experience may vary.