Blaze battery draining fast

[Alex_the_blazeu]

Hi everybody! I don't usually uses blaze while I work. I put it on the table. After about four hours, the blaze turned to 60% batteries from 100%. Any power-down mode can I use in the blaze?

Moderator edit: Clarified subject

[johnnierat]

I've had my Blaze for 18 months.  I've just begun experiencing problems with the battery holding a charge more than a few hours.  Now, it won't hold a full charge beyond two hours at best.  I've tried all the "tips for preventing battery drain" published for device, with absolutely no improvement in its performance.  Request assistance in resolving this matter.

[Ravindran]

Please contact Fitbit. After you spent couple of hours. They will offer 25% discounts on new products and the price after discounts would be $200+


Sent from my iPhone

[Chris_wallace]

Hi my battery has started holding charge for around 3 hours after iv full charged it! Tried all the things it says to do and it’s still the same!! What can you do to solve this!

[Mcnutt15]

Hello, I’ve had my blaze for 10 months and it won’t hold a full charge more then 20 hours! After the recent update the batter is dead within 24 hours. I’ve done all the check and it still won’t last. I don’t have it synced with my text messages or calls.

[PaulaE123]

Talk to a customer service rep from Fitbit….you should be able to get a new one – I did
Sent from Mail for Windows 10

[shawnwilfong]

Which won't matter since it's not an issue with the Fitbit but the syncing software.  Your new one will be just as dead.

[mfley]

That's not true, you can order a battery on ebay and watch some youtube videos about how to replace it but you need to get a saudering iron.  It's not that hard but it takes small tools and steady hands.

[johnnierat]

There's obviously a flaw in Blaze tracker when so many owners of this model experience a similar problem with the battery.  It's my opinion that Fitbit had to have known of this flaw, and that it would effect a significant percentage of the Blaze trackers purchased and in use.  Otherwise, the company would be more aggressive in either seeking a resolution to this problem (which seems unlikely that a solution is possible) or be more forthright in acknowledging this flaw and offer a more fair settlement with Blaze owners.  A 25% reduction to a limited range of tracker models (probably the fewest sellers).

[shawnwilfong]

That's not a solution to their faulty product.  Get out of here with your service spam.

[mfley]

Woah now, I'm just a random dude (who happens to be a computer engineering student) who changed out his own battery to a 200 mAh one and it works a lot better. The one they put in there is only 160 mAh. Just trying to help people out for way cheaper and save them from losing an expensive product.

Get out of here with your negativity, I'm not spamming (as this individualized email should prove to you). Just participating in this wonderful free market system that we belong to.

Moderator edit: removed personal info

[AlejandraFitbit]

Hi all, hope you are doing well.

I appreciate all the feedback provided and the efforts in trying to fix this issue. If you haven't tried the instructions provide in this post, I recommend taking a look at it and follow the steps there.

If you have being contacted by our support team, were offered a discount and are interested in using, you can check this page where you will be able to compare all of our units. Maybe there is one that meet your needs. Also, feel free to see our warranty policy.

Let me know if you need anything else. 

[Riocaz]

At the end of December my Blaze started having battery issues. It was replaced in January. But I decided to upgrade in May & gave the watch to a workmate.
10 months later the replacement unit is having the same problems. He's contacted support who advised him that it's out of Warranty (it is, by 3 months). So I reached out on Social media and was simply told "out of warranty".
2 units having the same fault less than a year apart. And a 21 page forum post complaining about similar issues. There is clearly a more serious fault with the device and sticking to the limits of the warranty is simply poor customer service.

[AlejandraFitbit]

Hey @Riocaz, it's great to see you here.

I appreciate the information provided and sorry to hear about the battery issues you are experiencing with your trackers. You can always try the instructions provide in this post and for more information about our warranty, click here.

Catch you later. 

[johnnierat]

Tried everything to minimize the drain on the battery. Nothing works. From being fully charged, I am lucky to get an hour of use from the Blaze. There is obviously a flaw in the Blaze tracker design, given the volume of people reporting similar issues with their Blaze. If this were an automobile, there would be recall of sorts to address this common problem. Fitbit, it seems, is reluctant to acknowledge the widespread issues with the Blaze battery.

[mmehta1812]

Mr Moderator.

I am having the same problem for past few months and I have turned off all features recommended by the battery saving tips, yet I have to recharge daily. I use Android device. I agree with everyone Fitbit needs to step up and take responsibility, it's definitely hurting your brand

[FerdinandFitbit]

Hi there guys, good to see you around! 🙂

@johnnierat, I've gone ahead and escalated your case to the Support Team for them to help you out with this. Please, keep an eye on your inbox for more instructions and if you need more help, let me know!

@mmehta1812, I can recommend putting your tracker to charge and once it's fully charged, take it off the charger and put it on. Sync it and use it as you would normally do. Make sure to sync it frequently after this (every one or two hours at least) so that the battery levels are recorded on the app logs and once the battery dies, let me know so that I can take a closer look and then we can move forward with other options to get you back on track.

Anything else you guys may need, I'm always around!

[dcl4river]

I also have problems getting it to sync!



Sent from myMail for iOS

[Skiel]

It obvious there was an issue w/ the Blaze they don't even sell it anymore,
yet they let the customer be out $200 a pop and could careless. I'm very
very disappointed with FitBit and will not be purchasing anymore products
from them!

[mary34]

The battery saving tips didn't work.  My blaze is less than a year old and can't hold a charge for more than 4-5 hours.  What are my options?  Thank you!  MS

[FerdinandFitbit]

Hi there guys, good to see you all around! 🙂

@dcl4river, if you're having problems getting your tracker to sync, the first thing I'd recommend is making sure that the phone you're using is compatible. You can see the list of the compatible devices here.

If your phone is compatible and you're still having problems, you can try to give your Blaze a restart. You can easily do this by pressing the left and lower right buttons for 10-12 seconds. This will make your tracker to reboot. Then see if you can get it to sync. If that doesn't work, let me know!

@mary34, I can recommend the same as above. Please, put your tracker to charge and once it's fully charged, take it off the charger and put it on. Sync it and use it as you would normally do. Make sure to sync it frequently after this (every one or two hours at least) so that the battery levels are recorded on the app logs and once the battery dies, let me know so that I can take a closer look and then we can move forward with other options to get you back on track.

Anything else you guys may need, I'm here to help!