Blaze blank screen

[Jadecc]

I've  had my blaze since August without any issues. Last night the screen went blank and has stayed that way. I spoke to someone in the chat room and was advised I needed to update the software but my battery was too low and to charge for 2 hours. I have been changing for 4 hours but still no luck. It won't even connect to bluetooth to update the software. The gren light has stopped flashing and I have tried to restart. Any suggestions would be appreciated. Thanks

[RobertMetail]

I'm having the same issue.  Gone blank screen half way during the update.

[AlejandraFitbit]

A warm welcome to the Community @RobertMetail and @Jadecc.

If your tracker's screen is blank, I recommend restarting them. After the restart process, put them to charge, they should work properly.

Let me know the outcome. 

[Jadecc]

My chat seems to have shut down

Get Outlook for Android

[Enabler]

Followed the reset instructions and now the screen turns on and off but remains blank.

[AlejandraFitbit]

It's great to welcome you @Enabler and @Jadecc thanks for the information.

@Jadecc I would like to know if you get a solution from our support team. Now @Enabler can you please confirm these are the steps you followed to restart your Blaze?

Hope to hear from you soon. 

[Jadecc]

Hi


All has been sorted. Fitbit sent me a new blaze that is now working perfectly.


Cheers


Jade

[AlejandraFitbit]

Those are great news @Jadecc. I am glad to hear that you received a new tracker that is working properly. If you need anything else, do not hesitate in posting it.

Happy stepping. 

[Peteadada]

My blaze just went blank screen. 

[AlejandraFitbit]

Great to see new faces @Peteadada, welcome!

I would like to know if you have seen my previous post and follow the instructions provided there? If you haven't, I recommend trying those steps.

Let me know how it goes. 

[Whitleysharea]

My blaze just went black and it won’t reset 

[AlejandraFitbit]

Hey there @Whitleysharea, welcome to the Community!

Thanks for troubleshooting this by yourself, please confirm you are doing the following to restart your Blaze:

1. Press and hold the back (left) and bottom buttons until you see the Fitbit logo on the screen. This should take less than 10 seconds.
2. Let go of the buttons.

Also, I recommend taking a look at this post and follow the instructions provided there.

Let me know the outcome. 

[Dmoses]

@AlejandraFitbit, I am having the same issue. I have a blank screen and buttons are not responding so restarting is not an option. I’ve pressed the restart buttons, holding for 20 seconds, and nothing happened. The battery is full, and my app shows ‘looking’. The green lights are not on now. Any suggestions besides restarting?

[Jadecc]

I couldn't get mine to work so called the support line who were super helpful. They ended up sending me a new one.

Good Jade





Get Outlook for Android

[AlejandraFitbit]

Thanks for the update @Jadecc, I am glad to hear that you will be receiving a replacement. At the moment of receiving it, you just need to do the following from your Fitbit app to set it up:

1. From the Fitbit app dashboard, tap or click the Account icon.
2. Tap Set Up a Device.
3. Choose your device and follow the on-screen instructions to continue.

Now @Dmoses great to see you here. I would like to know if you have get in touch with our support team, have they offer you a solution for this?

Hope to hear from you soon. 

[jackk1]

Tried charging would not charge . All I get is blank screen. Little green lights come on on back.

[AlejandraFitbit]

Welcome to the Community @jackk1.

Thanks for troubleshooting this by yourself. Since the instructions you tried didn't work, I recommend keeping an eye on your inbox for further assistance.

Happy stepping. 

[Wmbutler21]

I've had my Blaze for a few years, and have had never had an issue, until today, when my Blaze shut off. The battery was a little low, so I put it on the charger, but it's been a few hours now, and I haven't had any luck. I have checked to make sure the charger works, and it does, and I have both cleaned the gold spots on the back of my Blaze. It won't respond to the buttons, so I'm having a hard time restarting it. It's not connecting to my phone so I don't know if it is even charging. I don't know what else to do now. Thanks.

[Missy121]

My coworker is having same issue with his Blaze

[CLTFia]

Hello, 

I'm having the exact same issue. My fitbit screen is blank, but fully charged. Holding the buttons for 30+ seconds does nothing. Anything else I can try?  Frustrated that I've paid $200 for a watch that doesn't even work now.