Blaze damaged screen

[Skoob22]

The glass in the Blaze is extremely thin\brittle

Having loved my Flex and the previous support I had received from Fitbit, I decided to upgrade to a Blaze last week.  I had the Blaze for two days & managed to scratch it on the edge of some rocks.  I always put a screen protector on my phones\small tech devices.  However, I hadn't had the chance yet.  Initially, the damage was just the top, upper right of the display.  However, now, there is a big diagonal crack covering at least a third of the display.  The glass is so thin, the scratches literally caused the glass to crack.

I put a Zagg invisible shield for a Surge on it to hopefully hold it together.  Zaggs are the best protector out there in my opinion.  

At any rate, Fitbit support offered a 25% discount on a new one.  Why would I spend an additional $150 on a product that cracks this easily?  Being a device that's worn on the wrist, it's going to get bumped around.  I would be willing to spend a few bucks to have it repaired, but, not $150.  I love this product, but, the lack of durability has me seriously doubting I would ever buy another Fitbit...

Moderator edit: updated title for clarity, word choice.

[NateM85]

I had the same thing happen to me. 2 days after putting it on the face cracked, I don't even recall banging it against anything. Since then its only gotten worse. I like the product but am really disappointed that something that cost this much money would be this brittle.

[Skoob22]

Agree 100%!  

Support's "solution" to give 25% discount is not really a solution.  Why would I spend $150 on something this brittle after already spending $200?!  

[ErickFitbit · Accepted solution]

@Skoob22 Sorry to hear about the cracks in your Blaze's display. Thank you for taking the time to share some pictures as well. I've reached out to our Support Team and they've let me know that someone will be following up with you in about 24-48 hours with an update. I am fully confident that they will be able to assist you to help get you on track.

[Skoob22 · Accepted solution]

Thank you!!  I appreciate the support!!

This is why I buy Fitbit!!

[Cabriel]

@Skoob22Totally understand your feeling. I was the same feeling when my surge was scratched on the table. But I searched on Amazon, there supplying pecial screen protector for it, I regretted that I did not have it earlier. So on receiving the newly Blaze, I bought screen protector for it at once. Seller from KIMILAR is really thoughtful, it has the special video on directing how to install,  my installation was successful. Thanks to KIMILAR, my Blaze will accompany me longer.

http://www.amazon.com/Protector-KIMILAR-Replacement-Definition-Anti-Bubble/dp/B01CP03YGY/ref=sr_1_70...

[Seeley]

That cracked screen is exactly the same as my screen crack- like identical

[Seeley]

I have contacted support regarding my accidental crack, I will wait for a response. I would have thought that spare screens and parts would have been more readily available. The spare parts create an industry of their own.

[FerdinandFitbit]

Hi there @Seeley! That was the best thing to do... I'm pretty sure that the Support Team with take a deeper look into it and they will be happy to help you out with this and get you back on track!

Let me know if you need any more help. 🙂

[NateM85]

I have to say that Fit Bit did a great job with my claim. They replaced the unit at no cost. I really appreciate the customer service. I am happy with my new blaze. Hopefully this one will last a little longer. 

[Skoob22]

Thanks Cabriel!

[Skoob22]

FitBit Support also took care of me, replacing my Blaze for a new one.

I am very happy with how FitBit resolved this and glad I decided to stay with FitBit to upgrade my Flex.  Many thanks to the support team!!

[Matclar]

Did they want the broken one back? Band and all or did they just replace the module?

[Matclar]

I just broached mine against my cars taillight. Must have been dust on the taillight because now I have a ton of micro scratches. This is a terrible screen. For a gorilla glass 3 screen it scratches super easy.

[Skoob22]

Fitbit had me send back everything that came in the box.

[NateM85]

They took the old one back.

[Matclar]

Did they at least send you the replacement first? I would have bought a glass screen protector if I knew these screens were such Crap.

[NateM85]

No they send a paid shipping label. You send back the band, the tracker and
the charger, and then it took about a week to receive the new unit (brand
new, in the box)

[Seeley]

Fitbit are replacing my blaze ( which I am extremely grateful for!! ). It was an accidental break, only had for 6 weeks. I would have been happy to pay for new screen, but they have no spare parts at this stage. Hopefully they have some engineers working on a spare parts line for the near future. My broken blaze still works well, and I have instructions to have it destroyed once my new one arrives. I would like to keep it for when ever I'm really active to save risking the new one. But....I Am very appreciative and would not like to disrespect their wishes. So once I have my new one it will be off to an electronic recycler with the old. Thanks Fitbit for all your help!!

[JamieAb]

I have also had mine for less than a week and noticed a scratch this morning. I love the device but don't see buying a new one even at a discounted price as a great option. Is my next step contacting Fitbit?