09-05-2017
05:59
- last edited on
09-07-2017
06:37
by
AlejandraFitbit
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09-05-2017
05:59
- last edited on
09-07-2017
06:37
by
AlejandraFitbit
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I've had my Fitbit Blaze for a year now and have never had any problems with it. Suddenly, it won't charge. I tried 3 different chargers in 3 different outlets for 2 hours each and none work. It doesn't even show the dead symbol but when I sync it, the symbol is there on my phone. How do I fix this?
Moderator edit: Subject for clarity

09-05-2017 08:46
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09-05-2017 08:46
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Please restart your fitbit and see if this will fix the issue.
- Press and hold the Back and Select buttons (left and bottom right) until you see the Fitbit logo on the screen. This should take less than 10 seconds.
- Let go of the buttons.
- If your tracker doesn't work normally, use the instructions in How do I turn off my tracker? to turn Blaze off and back on again.
If still no, then i would suggest cleaning the charging contacts on the device with a wipe.
If you still are having issues, please reach out to support.
09-07-2017 06:40
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09-07-2017 06:40
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It's great to welcome you @Bergeroni, thanks for troubleshooting this by yourself and @kawaiiko for stopping by.
If your tracker is not charging, I recommend taking a look at this post and follow the instructions provided there.
Let me know the outcome.

