Blaze not holding charge.

[clbandy]

The blaze advertises a 5 day battery. When I orginially got it, it would last 2-3, which I thought was no big deal because I played with it alot. However, the last week or so my battery seems to be draining. Yesterday I let it fully charged and have made it a point to not play with it excessively since it was charged. It has been about 20 hours and I have < 1/4th battery remaining. Is there something going on in the background that is just draining my battery? I didnt pay this much to charge my watch daily and I can't find why the battery won't last.

[tbird0013]

Hi Alejandra,

i am also having a hard time keeping my battery charged on my Blaze.  Had it for 1 1/2 years, and mostly performs well, but in the last few months it is having trouble syncing, the battery level isn't lasting more than a day from fully charged (which is why i am reaching out), and it is indicating a red blinking low battery that when i put in the charger shows as much as 1/2 of full battery charge.

i read the 'instructional' and i do use the heart rate monitor and the quick view and the all day sync...however i have used these same functions for the last year without this degradation of performance.  it is also a tracker, and part of the reason for my wife buying me this gift was that it would monitor these functions and be a useful and reliable sports info gatherer.

Please let me know if there are other ways to reload this battery and sync more accurately.

thank you

[Knower]

I’ve turned off the all day sync the quick view and have to charge every other day


Sent from my iPhone

[AlejandraFitbit]

Hi everyone!

I know that it can be frustrating to be experiencing a battery issues. It's sad to hear that some of you are gone but  thanks for sharing your experience with us and if there is anything else we can do for you, let us know.

For the rest of you, if you have already tried the instructions provide in this post and they didn't work, I recommend contacting directly our support team about this. For a faster response you can contact them via chat and before doing it, check our warranty policy.

See you around. 

[WGB]

So, tonight my android phone has an update for the fitbit app that is related to the battery.   Was I conned into a new blaze?   

[Bogu]

Unfortunately the support staff was not very helpful.  I have had battery draining issues for months.  However, I worked through it, turning the heart rate off, dimming the brightness, turning the notifications off until finally the battery would only last 6-8 hours.  When I called to get help, fitbit knew the battery was faulty but since I called several months after the "1 year warranty", they offered a 25% discount on a new fitbit product.  If anyone has the same issue, call prior to your one year warranty.  I will not be purchasing a new fitbit product for family, friends or myself anytime soon. 

[Ltruscel]

I'm extremely annoyed with this purchase.  I'm lucky if I get half a days worth of battery and all I do is wear it.  Totally unacceptable for the cost.  I have it for 3 months and it just got progressively worse.  I spoke with customer service whose only answer is they are working on it due to a sync problem with Samsung galaxy 8.  Rediculous.  That being the case all money should be refunded.  If you can't make a product that works refund it.  Simplecdont you think.  I am extremely frustrated with this product and the answer with no solution.  250.00 piece of junk.  

[TimmyGeee]

I'm done with Blaze.  Just like everyone else on this board, my battery is not holding a charge after just 18 months.  I'm getting 8 hours use after a full charge.   This is my 4th Fitbit and second Blaze.  Same thing happened with the first Blaze.  I don't want to talk to support (did that when the first one flopped) I don't want a discount...I don't want a Blaze.  Goodbye Fitbit!  You should make your customers aware when they purchase your product that it has a cycle that ends functionality after 18 months.  OR use innovation to find a fix.

[Username196]

The battery on my fitbit blaze also after 2yrs will not hold a charge. Calling the support group is a waste of time. They will tell you that even the support people have had the charging problem and that it is not uncommon. their solution is to buy another with a 25% discount. So I AM SUPPOSE TO SPEND ANOTHER $200 for a device whose battery, which is not replaceable and may not last too long. Maybe fitbit should start selling i phones, kindles, flashlights, chargeable electric razors, etc where when their batteries won't hold a charge you throw out the device and just buy another one of their lousy products.

[TommyCanada]

Last I heard they were blaming it on Samsung and were working on it.   My S8+ had an update on Thursday and FitBit still won't hold a charge. 

I figured it was a syncing issue draining the battery  not the inability to hold a charge.

[RhiN]

No, what it is is it's a crap product. I love everything Fitbit has to offer but for some reason they can't create something that lasts longer than 9 months. You'd think for the price they could get it together but no.

[tbird0013]

For the record, i am glad YOUR customer service experience was "awesome", but i have to assume your blaze crapped out quickly or you wouldn't be getting replacement.  Mine died after 18 months (12mth warranty) and the only thing i was offered was a discount on replacement of a flawed product.....they are fully aware that the battery design is flawed and in my mind they are negligent in continuing to sell them.  It isn't as though they are $45 iron man watches.

I will be replacing mine with a Samsung S2 sport....great reviews and waterproof(another issue with the blaze).

[RhiN]

I completely agree that they are wrongfully selling a product with known
defects. Each Fitbit product I have bought has crapped in less than a year.
This one lasted the longest at a whopping 9 months. For something so
expensive you'd think they could get it together. I think the company
relies on their customer service because they know their products don't
hold up.

[tbird0013]

i appreciate your offer to help, but unless you or another Fitbit associate is prepared to address the elephant in the room which is horribly substandard battery life and disintegrating usability there isn't much to talk about is there?

Fitbit itself as a company should address this instead of sending a bunch of friendly young people to continue to offer 'genuine support and help' without any power to do anything but offer more of the same substandard products that share the issue that has so many on this message board upset and dropping Fitbit for one of many better performing trackers out there.

I am sure you mean well, but offers of 'escalating' cases to a support team that just tries to rope you back in at a (not nearly enough) discount price isn't service.

[RhiN]

I think you are confused. I don't work for Fitbit nor would I ever make any
excuses for them. If you read what I wrote it is about how horrible the
product is but I cannot discount the people in customer service and I won't
speak ill of them. They are doing a job and putting food on the table for
themselves or family and I cannot be rude to them for that.

[Teechii]

How much you asking for the bands?


Thanks!

[Randy13501]

My Blaze is almost 2 years old and has stopped holding a charge also. I will not replace it with another Fitbit product. I just started using the new Samsung Note 9 so I think I'll treat myself to the new Galaxy watch when it is available if it isn't already. Will do what my Blaze did and a whole lot more. Never heard of a battery only lasting two years.

[AlejandraFitbit]

Hi Blaze family, hope you are doing well.

I really appreciate all the feedback provided about the issues you have been experiencing with your trackers. 

As recommended previously, if you have already tried the instructions provide in this post and they didn't work, I suggest getting in touch directly our support team. For a faster response you can contact them via chat and before doing it, check our warranty policy.

Catch you later. 

[shawnwilfong]

Here is a video I took showing the issue

https://www.youtube.com/watch?v=Ghg7FMTx9Ow

[WGB]

Alejandra.

Let me be clear.   I'm on my 3rd Blaze.    If this battery fails like the others, I will NEVER be a Fitbit customer again.    I paid alot of money for the first one.    The warranty replaced that one.   The next one I took the 25% deal.    But the more I read, the more I see it is a product problem.

I love my Blaze.   I really do. 

But, if Fitbit thinks I will pay to replace this Blaze prematurely, you are crazy.

Yes, I tried turning everything useful off.   Not only did that make my Fitbit a silly device, it didn't work.

As others have said, this isn't about the support people.    

Listen up.   Again, if this fails prematurely without a proper response from Fitbit, I will never be a customer again.    As it is, I'm skeptical.   The responses here are not sufficient.

[TommyCanada]

I think it’s pretty clear to see that FitBit has a serious issue with regards to thei batteries holding a charge.

The community as a whole seems unsatisfied with their response to disable the options ow accept a 25% offer to buy another FitBit IF still under warranty.

Myself, I will not spend another cent on a FitBit product.

The admins blamed my problem on my Samsung phone.  Well, I paid a lot more for my Phone tha my FitBit.

Looking forward to buying my new Samsung phone.

Bye FB Attitude!