Blaze not holding charge

[JillMSR]

Over the last week, my Blaze has started dying within hours of being charged (for at least two hours). Maybe the battery is going bad? Can it be replaced or do I have to buy a new one? I’ve owned it for a little over a year but seems it should last longer. I did a Google search about the problem and apparently there are quite a few people out there experiencing the same issue. I’ve been thinking about buying the Ionic but this makes me think twice about that. I’m such a Fitbit fan. I really don’t want to switch devices but want the quality. The first Fitbit I purchased lasted for years. Frustrating. 

[mjeldeba]

Fitbit did the same for me with the 25% offer.  I am disappointed in the quality of the product and the support.

[AJ2017]

 I am experiencing the same problem as we speak and because I am six months past the warrantee there is nothing they will do I am not going to spend more money on a Fitbit when it barely lasts over a year . Very frustrated! 

[LeviRemmick]

I also have had the same issues. Treated my 1.5-year-old device carefully and charged using all recommended practices. FitiBit support offers me 25% off my next purchase... Why would I invest hundreds more into a device that failed me before even 2 years? I have been with FitBit since the original and support has always been great but it seems times are changing. I am very disappointed with my experience. 

[AJ2017]

Totally agree! If I charge mine ALL night, it will last from 630am to 930am. The rest of the day not tracking steps until I charge again after work, before my workout. So disappointed! 

Glad im not the only one with the issue. It’s not us, it’s Fitbit unfortunately. They didn’t even offer me a discount! 

[yvettego]

I was offered a 25% discount on a new Fitbit.   I already paid so much for this one and it only lasted a year.  I think I will just bite the bullet and get an Apple Watch instead.  

[HayleyK84]

I’m having the same problem plus other issues but not won’t let me post to forum can I talk to someone about this!

[mjeldeba]

I gave up on Blaze, last chance with Ionic

Sent from my iPhone

[LeviRemmick]

Follow up to my previous post:

If your diagnosis truly shows a battery failure, Fitbit will replace your device. Contact support and choose to chat with a representative. It took about 45 minutes of arm twisting but I was able to get a “special case” replacement. Note that before this was offered, I was offered a 25% discount on a new device, later a 50% discount, and ultimately a free replacement. You must be vigilant and have a legitimate hardware issue but I was able to receive a new device in 5-7 days. I was pleased with the result but disappointed it took so much of my time, especially since I’ve been in the community since 2014.

[yvettego]

I was not so fortunate.  I have reach out several times and the best they will offer me is 25% off when I am able to purchase again.  I don't think $150 is worth a watch that will only last a little over a year.   

[Mjw101]

I am also having the same problem. I have contacted Fitbit support about this and since I've had my Fitbit for 2 years they will not help me. They offered me a 25% discount on my next tracker but not everyone has that much money to buy a new one. I am very disappointed with Fitbit and I will not be buying another one of their products.

[Tunnix]

Don't listen to the waffle the mods are telling you on here about 'cleaning the charging port' etc. It's a common fault that seems to batch effect large groups of people after various updates... If purchased in the UK, you have a 2 Year Warranty, which the mods seem to keep very quiet about on here also.... so simply contact customer support via https://contact.fitbit.com/ to arrange for a repair or replacement....

Hope this helps. 🙂

[Mjw101]

Yeah, I contacted them several times and told them what was going on but they said the best they could do was 25% off a new tracker. After calling one more time, I asked to speak to a supervisor and I explained to her that I have taken good care of it and she told me that she would give me a new one. Thanks for your help though!!

[wes8215]

Same battery issue as everyone, tried all the suggestions nothing worked. Contacted the support team was offered the 25% discount. Honestly this is my second Blaze, first one the screen cracked within a week of owning it. Fitbit did replace it under warranty now this. I told the guy on the support team that I don’t want a new Fitbit I want them to fix the problem they made. I also said that it seems funny wherever Fitbit comes out with a new product the support for the previous product dies. Sad this is what Fitbit has come to

[AlejandraFitbit]

Hello all, I hope you are doing fine.

Thanks for troubleshooting this by yourselves. If you are experiencing issues with your trackers battery life, I recommend taking a look at this post and follow the instructions provided there.

For the ones that have contacted support and received a discount, keep in mind that you can use that discount to purchase any of our trackers (except the Ionic), in this page you will be able to compare them all, maybe there's one that you might like. Also, I suggest taking a look at our warranty policy.

Catch you later. 

[Charles850]

If we have tried all these things and still having the issues are there other things we can do or replace the battery somehow ?

[yvettego]

I gave up and bought an Apple watch.  

[AlejandraFitbit]

A warm welcome to the Community @Charles850, thanks for troubleshooting this by yourself. Since the battery troubleshoot didn't work, I recommend keeping an eye on your inbox for further assistance.

@yvettego Thanks for the update and I am sorry to hear that you don't have a Blaze anymore. If there is anything else we can help you with, let us know.

See you around. 

[Harrhy4]

Hi, 

i am having the same issues, I have followed all of the advice and am still having the same issues... I am getting really disappointed with this ;-( 

[MomMad1]

I have the same issue.  I tried all of their suggestions.  I have had my Blaze for 2 years so it is no longer under warranty.  They gave me the 25% off but the Versa was not listed as a product I could apply the discount to.  Why would I want the Blaze when they have so many complaints about the same thing.  I had talked it up so much (before charging problem) that a few other friends bought one.  They are having the same problem.  at least they will be covered by the warranty but Fitbit can resolve the problem so they will just have the same problem again.  I am very disappointing it Fitbit.  I really didn't want to have to switch to Apple but I don't have confidence in the brand anymore.  I feel bad for steering my friends to this product.  I just need something reliable to use on my weight loss / healthy journey.  I have been with them from the beginning.  Time to move on.  Good luck to you all.  

[Ann1964]

I am having the same problem and tried all the "fixes" except replacing the battery. Will not buy Fitbit again. Was looking at the new model but will try another brand. Less than 2 years of several for several hundred dollars is not acceptable.