06-27-2017
12:33
- last edited on
06-28-2017
06:59
by
AlejandraFitbit
06-27-2017
12:33
- last edited on
06-28-2017
06:59
by
AlejandraFitbit
My blaze keeps stopping from receiving notifications, especially after l put it onto charge, any ideas how to solve this please??
Moderator edit: Subject for clarity
06-28-2017 06:59
06-28-2017 06:59
A warm welcome to the Community @Feistymumma. I recommend verifying if your tracker is paired. Please check if you are seeing the Blaze icon, if you can't see it that means that it is not paired and that you need to do the following from your Fitbit app:
Once you set it up, you should be able to receive notifications.
Let me know the outcome.
06-28-2017 11:30
06-28-2017 11:30
07-02-2017 09:21
07-02-2017 09:21
@Feistymumma when yo7 say that notifacations stop, do you mean that tye tracker goes into its Do Not Disturb. Mode?
You imply that between charges it starts working again, are you doing any steps to get them back? If so what steps do you do? This could be a clue to what is happening.
07-03-2017 06:50
07-03-2017 06:50
My Blaze is exactly the same. I receive notifications, then I charge my blaze and notifications stop. So I have to fiddle about with restarting my fitbit, turning bluetooth on and off to get it to send notifications again. Then a few days later it needs charging and I lose all notifications. It's driving me mad and the one "fix" doesn't always work so reactivating notifications is tricky. Often I just do without, which is not right as that was the whole purpose of me buying a blaze rather than one of the other ones.
#frustrated.
07-05-2017 04:10
07-05-2017 04:10
Thanks for the information @Feistymumma, @WeeFee welcome to the Community and @Rich_Laue thanks for stopping by.
@Feistymumma Can you please tell me what exactly are you seeing or provide me with a screenshot of your Dashboard? Now @WeeFee thanks for troubleshooting this by yourself. I recommend following @MarreFitbit's instructions in the My tracker isn't receiving notifications (Android Fitbit app) post.
Let me know how it goes.