Blaze not syncing

[BunnieC]

Anyone having issues with Blaze not syncing lately?? I reset/restarted/paired multiple times and restarted Bluetooth on/off etc. Works sometimes and then messes up again. I'm tempted to switch to Samsung Watch. 😦

[AlvaroFitbit]

@BunnieC Welcome! Thanks for being part of our Community! 

I will gladly assist you with your Blaze not syncing and thank you for troubleshooting this issue. Which phone are you using? Is it compatible? You can try going to your phone's bluetooth settings and remove all devices listed there. Restart your phone and restart your device. After this try syncing them. Also, if you are using an Android device, check that your app has the necessary permissions (settings > apps > Fitbit > permissions) and make sure bluetooth and location services (GPS) are on. You can find additional suggestions here.

Let me know how it goes.

[Wendel]

I am having the same issue. It started immediately after the April fitbit app update. Yes fitbit support my phone is compatible. I tried unpairing it and syncing with my Apple phone my Samsung phone and my laptop. It just will not sync. Which as I am sure you noticed makes it so it doesn’t even function as a watch because it can’t update the time. I cycled the power on my device and on my fitbit as well. I suspect fitbit is trying to push us to a newer device by making us frustrated but I am strongly considering an iwatch.

[BunnieC]

Yes, I've tried that multiple upon multiple times....everything seems to not work properly and since no sync the watch is useless....and yes my Samsung Galaxy Note 5 is compatible. I'm seeing there are other users going through the same thing...started around March. 

[kawaiiko]

Have you tried restarting your phone? 

Or re-pairing the Fitbit by going into your Bluetooth settings and “forgetting the device” and pair again?

[Renlott]

Yes and I can't figure out why either 

[kawaiiko]

Make sure you are not near other Bluetooth devices and see if makes a difference.

Also, Have you tried syncing from another device?  

the other alternative I was going to suggest is uninstalling and reinstalling the app.

[BunnieC]

@kawaiiko Yes, I've done both multiple times but no success. Thanks for the suggestions! 

[mskdog]

Suddenly this happened and it happened after they did a bug fix... which seems to have screwed up some of our devices.

This is not a problem on our end since so many of us are experiencing it...it's Fitbit problem.. Fix it! #Fitbit enough already with your software updates that make our very expensive trackers inoperable....if it's not fixed this week... I am leaving Fitbit and moving on... this is ridiculous 150 dollars for one year of service....that is not acceptable..no wonder your stock values have been taking a dive....hmmm...maybe it's because your trackers are not tracking?

Moderator edit: content

[BunnieC]

@mskdog Well said!!!! It's a total shame!!

[AlejandraFitbit]

Hello everyone, thanks for your participation in the Community.

I appreciate all the efforts in trying to fix this syncing issue by yourselves and the input @kawaiiko.

@Wendel, @Renlott and @BunnieC, since the instructions provided didn't work, I've gone ahead and escalated your cases to our support team, for them to take a deeper look at this. Please keep an eye on your inbox for further instructions.

@mskdog, upon checking with our support team, I was told that you have already contacted them. I know they will be glad to help you out and provide you a solution, just keep an eye on your inbox for further assistance.

In the meantime, let me know if you need anything else. 😉

[Travelqt]

I am having the same issue.  Weird thing is, I am in 7 challenges and only 2 of them are accurately showing my steps.  the other 5 are totally off.  (7359 vs 24,075)

[Poospy777]

Poospy777 I'm having the same problem with my Blaze. I have over 10,000 steps today 4/18/19 but online it's saying I have not synced since yesterday at 10:53. I am so disappointed. I've tried to sync over, and over today. But I keep getting the Red explanation mark. Yet battery is full and light in on for sync. I do not know what else I can do. I had my cell almost laying on Blaze trying to sync.