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Blaze showing a black screen

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‎06-16-2017 18:42 - last edited on ‎06-17-2017 15:49 by Fitbit Moderator

‎06-16-2017 18:42 - last edited on ‎06-17-2017 15:49 by Fitbit Moderator

I have a Blaze and it just stopped working.  I just have a black screen.  I tried holding the right button and the bottom left to start but nothing.  I have other Fitbit's but wonder if there is a fix for this.  It is probably a couple years old.  Please advise. 

 

Thank you,

Terri Powell

 

Moderator edit: Updated subject for clarity 

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4 REPLIES 4

‎06-17-2017 15:49

‎06-17-2017 15:49

It's great to have you here @runterri! Thanks for the troubleshoot that you've tried. I would like you to confirm that you restarted it by following this procedure. Also, double check that you're properly charging it. 

 

Let me know how it goes. 

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‎06-18-2017 12:46

In response to SilviaFitbit

‎06-18-2017 12:46

I tried all of the tips.  When I plug it in  to charge it gets very hot.  Even the charger gets hot.  Something is wrong with it.  Never had a problem before. 

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‎06-18-2017 13:29

In response to runterri

‎06-18-2017 13:29

Then its time to contact support

 

Contact Support
http://help.fitbit.com/?cu=1

 

Please let them know what trouble shooting you have already done

 

Community Council Member

Wendy | CA | Moto G6 Android

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‎06-19-2017 11:53

‎06-19-2017 11:53

@runterri @WendyB @SilviaFitbit Thanks for visiting the Fitbit Community.

 

@runterri I'm sorry to hear about the difficulties you experienced. I would recommend stop wearing your tracker. I've created a case with the Support team. They will let you know how to proceed. Please check out your inbox on the next days for further assistance. 

 

Keep on stepping.

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