Blaze sync issue with iOS version 10.2

[AndrewFitbit]

ISSUE: Can't sync or pair Blaze with an iOS device

BLAZE FIRMWARE VERSIONS AFFECTED: (8.301.7) & (8.200.3)

iOS VERSIONS AFFECTED: 10.2.x

*** FIXED IN BLAZE FIRMWARE VERSION (8.301.8) ***

• Click here for instructions on how to update your firmware

Still having trouble? Can't update or sync?

Read the difference between unbonding and unpairing first:

Unbonding - going into the bluetooth settings of your iPhone or iPad, selecting the Blaze, then choosing "Forget This Device".

Unpairing - going into the Fitbit app, selecting the Blaze, then choosing "Remove This Blaze".

*** DO NOT DO THIS TO TROUBLESHOOT THIS SPECIFIC ISSUE ***

Now that you've read that, try unbonding BEFORE trying to update your Blaze firmware (see screenshots below):

1. Go to your iOS device's Settings > Bluetooth > Find Blaze in the "My Devices" list.
2. Tap the info icon and tap "Forget this Device".
   
        

---

Okay, I've unbonded. Now what?

Try syncing your Blaze, then try to update the firmware.

Still can't sync or update? Here are some suggestions:

1. Try doing some standard sync troubleshoots
2. Sync/update using an alternate device (if possible)

Updated on 1/20/17 for clarity. 

[sdance]

It's been over three days now since I've been able to sync my Blaze, how long will it be before I start to lose data? 

Why wasn't Blaze connectivity with IOS10:2 beta tested before the operating system release? It's funny how most of my other Apps were being updated before the release.

[datort]

I'm experiencing the same issue with my Blaze. A friend of mine is having the exact same issue with a cheap Non-Fitbit tracker. So maybe this is a brilliant "feature" Apple brought with it's bluetooth related changes in 10.2 and not really a Fitbit specific thing which could make it even harder to fix!?

[SunsetRunner]

I've heard some of them are working again, however, mine is still not working. 😥

[Deerslea]

Blaze is essentially worthless at this time. Cannot even update the time on the devise to use as a simple watch. Reduced to a "dumb" bracelet.

[ronnierocks]

really it is taking fitbits engineers this long?

[marymmrn]

Mine has now begun working after I uninstalled the app and forgot the device and started from scratch to set it up. Fix must be in!

Sent from my iPhone

[LadyADS]

When will the problem be resolved? 

[philhowden69]

Yep this worked for me too !

[Hcoles69]

Watching for notice of update 

[SunsetRunner]

Good for you! Mine is still not working though. Fix is not in.

Sent from my iPhone

[Sgsauls]

When do you anticipate fix to be released?

[SifuRick]

My wife's was doing the same. Went to settings, Forgot Device in Bluetooth settings. Then went to Fitbit app. Forget this blaze. Started Blaze and setup as new device. boomshakalaka!!! It lives!!!

[Sher78]

I paid a lot of money to use ur product, and your engineers can't stay on top of the updates. I hope it's ASAP or il switch to Apple Watch 

[Sgsauls]

Andrew - I know you rare working on a fix.  I asked when it's anticipated that a fix will be available.  Please don't tell me just that you're working on it and will update post. I know that. I want to know the target date of the fix.  You must have some idea by now of the issues with the 10.2 release impact on Fitbit. And I would expect that you know what the prognosis for a fix it.  I have owned multiple Fitbits.  My Blaze is a replacement for my Surge whose band I could not replace once it broke.  I'm not a happy camper right now.

Please answer my question.  When go you anticipate a fix will be available?

[AndrewFitbit]

@Sgsauls I don't have an exact date, but I can assure you it's a top priority at the moment. Some users have reported that going into your iOS device's bluetooth settings and doing "Forget This Device" for the Blaze have helped with syncing. Keep in mind doing that will unbond the Blaze and your iOS device, which is needed for other features such as music control, notifications, etc.

[B33RKILL3R]

Any update on this problem???

[sored0610]

Like everyone else I am waiting on this to be fixed. My Blaze is completely useless. Can I just get a Charge HR to replace my Blaze? I can't even use it as a generic watch. 

Please advise. 

[onesun]

Any idea how long this may take ?

I track my daily heart rate for my doctor. If it is abnormal they get me a Holter monitor

Thanks

[SunsetRunner]

Thanks. That's all I had to do as well.

[Fehr1974]

When will this problem be solved?? I use my blaze as my alarm and I don't have another alarm to wake up for work!!!