Blaze sync issue with iOS version 10.2

[AndrewFitbit]

ISSUE: Can't sync or pair Blaze with an iOS device

BLAZE FIRMWARE VERSIONS AFFECTED: (8.301.7) & (8.200.3)

iOS VERSIONS AFFECTED: 10.2.x

*** FIXED IN BLAZE FIRMWARE VERSION (8.301.8) ***

• Click here for instructions on how to update your firmware

Still having trouble? Can't update or sync?

Read the difference between unbonding and unpairing first:

Unbonding - going into the bluetooth settings of your iPhone or iPad, selecting the Blaze, then choosing "Forget This Device".

Unpairing - going into the Fitbit app, selecting the Blaze, then choosing "Remove This Blaze".

*** DO NOT DO THIS TO TROUBLESHOOT THIS SPECIFIC ISSUE ***

Now that you've read that, try unbonding BEFORE trying to update your Blaze firmware (see screenshots below):

1. Go to your iOS device's Settings > Bluetooth > Find Blaze in the "My Devices" list.
2. Tap the info icon and tap "Forget this Device".
   
        

---

Okay, I've unbonded. Now what?

Try syncing your Blaze, then try to update the firmware.

Still can't sync or update? Here are some suggestions:

1. Try doing some standard sync troubleshoots
2. Sync/update using an alternate device (if possible)

Updated on 1/20/17 for clarity. 

[Jenmogsy]

Any idea when this will be fixed? Haven't been able to sync my fit bit for over a week 😞 

[jmracette]

I read some of the posts before me and tried it and has worked so far. 

I went into the bluetooth and did the "forget this device", restarted my phone, hard restarted my blaze. We back into bluetooth and went through the pairing process.

So far it has worked. 

[FleeceHEAD]

Same as jmracette

Forget your device.

Reboot phone

Reset Blaze

Go into FitBit app and set phone up as new. 

All the troubleshooting stuff just wasted my time. I went down a rabbit hole last night of a hour+ sitting in the kitching screwing around with this thing. Time had been wrong for days since 10.2 update.

Now all is well.

[marjen96]

This worked. After restarting Blaze, removing device, restarting iphone 6, reinstalling the blaze app....nothing worked. During setup it would ask for pin to add device but would get stuck trying to connect. After going into Bluetooth settings, remove device then back into Fitbit app, it added it with no problems. Worked great. Hope this works for others

[AdriWinchester]

I'm having the same issue, but my Fitbit's time is also off by like an hour and a half. Is anyone else experiencing the same issue with their Fitbit's time?

[SriSV]

I encountered similar situation and tried everything but won't sync at all and in addition the time on my clock is running 18 hrs behind as the battery got drained very fast from sync. Hope the fix comes soon

[StuGilliland]

Been a number of days now and still no update?

[Genopsdir]

Seems it is probably an iOS 10.2 issue, at least on my end. I had to reset several Bluetooth pairings on my phone. Another way on the iPhone would be:

Reset Network Settings: Settings > General > Reset > Reset Network Settings.

[TMHP]

Is this situation fixed?

IPhone fine. IPad not working. Dec 19 2016

[rwallis1]

Hi there - will you be emailing all Blaze users once this fix is in place, or will it update automatically (even though it can't sync?)

[daggs81]

Waiting to see when this is fixed. My battery is getting drained in 1 day with it trying to sync all day long!

[Kerry1230]

Hi,

Do we have any idea when this is going to corrected?? This is pretty annoying that it won't sync.

[Colgroves]

Hi all any news on this yet?

[Pen0130]

I went down the whole restarting and re-synching path this morning and thankfully mine connected. And has been fine all day. Here's hoping that everyone has the same results.

Sent from my iPhone

[Beanolc]

Doing this helped me for a day, but then the issue materialized again. It's not a permenant fix. 

[B0ymom]

My problem with syncing occurs when I power it off. When I turn it on, it does not automatically updated to current date,time, etc.... will this fix help with my issue as well? 

[Rich_Laue]

No @B0ymom the iOS problem is at richly with ios, your time descripancy is with the Blaze Firmware.. please see the firmware release notes, what your seeing is to be expected. 

https://community.fitbit.com/t5/Blaze/Blaze-Firmware-Release-17-8-301-7-Now-Available/td-p/1577225/

[fshand]

Any updates? I'm travelling OS and use my Blaze as my watch - really need to be able to update the time as I move through time zones. Thanks!

[THolmen]

Having the same issue as well. Have not been able to sync my Blaze since 12/15/16. None of the hard reset steps help either.

[SunsetRunner]

Everyone has had much deleting the blaze from your phone and Bluetooth and re-installing as a new item. It has worked for everyone else.

Sent from my iPhone