Blaze will no longer sync

[Mynda]

I have been through the help tutorital repeatedly, shut down the tracker, restarted bluetooth, deleted and reinstalled the app, and my Blaze will still not sync to my phone.

The issue began a few days ago when my Blaze battery died, and I placed in on the charger, then attempted to sync to reset the time. At this point, the Blaze will not even operate as a watch since I can not reset the time.

Is Blaze no longer supported by the app? No matter how many times I restart the app/bluetooth/disconnect and reconnect, my Fitbit App will not connect to my Blaze tracker.

Please help.

Moderator edit: subject for clarity

[rodcutil]

I am having the same problems. I have tried everything Fitbit has suggested. Still nothing. I'm extremely aggravated over this. It happen all of the sudden. One day it worked fine, the next day started having problems. Come on fitFit, let's get something going!!!!!

[SunsetRunner]

Now my husband's Blaze is doing the same thing. It is stuck on some weird hour. I thought maybe at midnight last night it would catch up.

Seriously there is some crazy sync problem happening. If the battery wears down before you charge it the Blaze it seems like it is days before it functions right.

It is 6:25 am and his watch shows 3:12 AM.

[AlejandraFitbit]

Hey guys, hope you are doing fine.

I appreciate all the efforts in trying to fix this and your feedback too. Have you checked if your phones are compatible mobile devices. Keep in mind that in order to have a successful connection between your trackers and phones, they need to be compatible.

If you have contacted our support team, were offered a discount and are interested in using it, you can check this page, where you will be able to compare all of out units. Maybe there is one that meet your needs.

Hope to hear from you soon. 

[zworld]

I just spoke with Mario in a Fitbit support call center in Central America. He said there was nothing he could do for me. After explaining to him the issue, telling him about this forum thread, going over all the things I've done to try and correct the problem, his response was "unfortunately, there's nothing we can do."

I'm disappointed. I'm not surprised, but I am disappointed. I understand a Blaze is an older device - but it wasn't a cheap device at the time. I guess people are just expected to buy a $2-300 device every couple of years.

[NancyDrewABQ]

Was also having this issue. What worked for me: turn off bluetooth, restart your Blaze (holding down left button and bottom right button at same time until Fitbit logo appears), then turn your bluetooth back on. After I turned my bluetooth back on my Blaze began to sync.

[AlanPartridge]

I've discovered that logging out, then logging in again will resync the watch. Problem is I need to do this every day... Hardly user friendly

[SunsetRunner]

That is why on this year on Black Friday I will be looking at other devices. I will not ever step it up and purchase another Fitbit product. Just getting my husband to wear a device is hard and then when it doesn't have support it makes it not fun. I want a watch that works properly. 

[AlejandraFitbit]

Hi guys, thanks for your participation in the Community.

@AlanPartridge and @NancyDrewABQ, I appreciate the tips you provided, I know some of our friends will try them out and find it helpful.

@SunsetRunner and @zworld, if you haven't tried the instructions provide in help article Why won't my Fitbit device sync?, I recommend trying them out. You can also give a try to the steps provided here.

See you around.

[SunsetRunner]

Done all this and this has been going on for months. It is working this week. Just never know when it won't

[zworld]

I have tried *every* suggested in this forum, online, several of my own, and help from others who have the device.

To be clear - the issue is *not* that I cannot get it to sync. After several reboots, disconnects, reconnects, I will eventually uninstall the application from my phone, reset the device, and start from scratch. This will get the device to sync. But, within 24 hours the sync isn't working again.

The ultimate problem is, it took this happening 3-4 times before I noticed the pattern. As you may guess, if I have to reset the device I lose all my tracking data.

Ultimately, I no longer trust the device. It consistently fails to maintain sync. It consistently causes me to lose tracking data. It's, at this point, a worthless piece of tech.

I've done more than enough testing, reading, troubleshooting and had more than enough patience. The fact I can't get Fitbit support acknowledge there is an issue much less getting actually doing anything to help says a lot about Fitbit as a company. I suppose when you're the market leader in fitness tracking devices, it doesn't matter when some of your customers get fed up and move to another product; and given the response I got - "nothing we can do" - I was invited to try one of your competitors.

Just so you know, I'm work in tech by profession. I've spent decades supporting and troubleshooting tech and issues in my career. I'm not a noob in any sense. I have tried *everything,* and your customer support is worthless, IMO.

I'm not spending another $300-400 on another device. You've lost a customer.

⁣Sent from Blue ​

[rodcutil]

I agree. I'm done also.

Get Outlook for Android

[Mojim]

The offered article did not provide any help.

[Deeblaze]

I am having the exact same issue

[Kribbit]

I am having the same issue too. Is there a fix yet??

[Mojim]

I had two device loaded in my Fit-bit App on my phone. I removed both, and loaded my device, Blaze, only.

Now it is syncing.

[vgasmen]

THAT ARTICLE DOES NOT WORK. It is a bluetooth issue. Bluetooth does not find the tracker. Fitbit cannot possibly not know how to fix. First, they probably removed the Blaze to get us to buy the new one. Second, if they haven't, this is not rocket science for your engineers.Please provide your loyal customers with a REAL answer.

[rodcutil]

EXACTLY

Get Outlook for Android

[Mojim]

I understand your frustration, as I had the same frustration. But calling someone who tries to help stupid is not the solution.  I am definitely not stupid.

I suggest contacting Fitbit, as I did. They provided solution to my individual case, which resolved my issue. Their email is:

https://contact.fitbit.com

I thought it was the Bluetooth problem with the Edge. Bluetooth can get confused when the Edge is turned off and on, at which point it tries to sync itself again to the phone or tablet.

My issue was that I had two Fitbit on my phone installed and Bluetooth was confused as to which one to connect to, and did not connect to either one.

Fitbit company can help fixing such issues.

Here is some of Fitbit engineer's suggestions:

 To perform an update you can choose a section below for steps on how to start the update. 

• Fitbit app 
  1. Verify that the latest version of the Fitbit app is installed on your phone or tablet. 
  2. With your charged watch or tracker nearby, open the Fitbit app.
  3. Tap or click the Account icon () > your device image.
  4. Tap or click the pink Update button. You'll only see an option to update your device if an update is available.
  5. Follow the on-screen instructions and keep the device close to your phone, tablet, or computer during the update. Note that updates may take up to an hour to complete. If the update is slow, don't remove your device from your account as a troubleshooting measure.
  6. If the update process won't start or if it starts and then stops, see Why can't I update my Fitbit device?
• Fitbit.com dashboard
  1. If your device came with a wireless sync dongle, make sure it's plugged into a USB port on your computer. 
  2. Verify that you're using the latest version of Fitbit Connect:
     1. Click the Fitbit Connect icon () located near the date and time on your computer. If you can't find the icon, you may need to reinstall Fitbit Connect from http://www.fitbit.com/setup.
     2. Click Open Main Menu...
     3. Click Troubleshooting.
     4. Below the Fitbit Connect number, click Check for updates.
  3. Go back to the main menu and click Check for device update.
  4. When prompted, log in to your Fitbit account. Fitbit Connect syncs your watch or tracker and then looks for an update. If an update is found, Fitbit Connect displays a progress bar until the update finishes. If your device has a screen, you'll also see a progress bar there.
  5. Keep your device close to the computer during the update. When the update is done you'll see a confirmation message and your device will restart. Note that updates may take up to an hour to complete.
  6. If the update fails to complete, try again. If it fails a second time, see Why can't I update my Fitbit device?

[vgasmen]

I never said they were stupid. I said the answers we were being given were stupid. Big difference. Just because there is a script doesn't mean it should be used. 

[Mojim]

Thanks for you reply.
Understood.

Was the information I sent any help?

I suggest writing them. They seems to be very nice, and try to help.

Mojim