10-10-2018
16:17
- last edited on
10-11-2018
04:23
by
AlejandraFitbit
10-10-2018
16:17
- last edited on
10-11-2018
04:23
by
AlejandraFitbit
I have been through the help tutorital repeatedly, shut down the tracker, restarted bluetooth, deleted and reinstalled the app, and my Blaze will still not sync to my phone.
The issue began a few days ago when my Blaze battery died, and I placed in on the charger, then attempted to sync to reset the time. At this point, the Blaze will not even operate as a watch since I can not reset the time.
Is Blaze no longer supported by the app? No matter how many times I restart the app/bluetooth/disconnect and reconnect, my Fitbit App will not connect to my Blaze tracker.
Please help.
Moderator edit: subject for clarity
10-15-2018 21:31
10-15-2018 21:31
I am having the same problems. I have tried everything Fitbit has suggested. Still nothing. I'm extremely aggravated over this. It happen all of the sudden. One day it worked fine, the next day started having problems. Come on fitFit, let's get something going!!!!!
10-16-2018 04:26
10-16-2018 04:26
10-19-2018 09:07
10-19-2018 09:07
Hey guys, hope you are doing fine.
I appreciate all the efforts in trying to fix this and your feedback too. Have you checked if your phones are compatible mobile devices. Keep in mind that in order to have a successful connection between your trackers and phones, they need to be compatible.
If you have contacted our support team, were offered a discount and are interested in using it, you can check this page, where you will be able to compare all of out units. Maybe there is one that meet your needs.
Hope to hear from you soon.
10-21-2018 10:56
10-21-2018 10:56
I just spoke with Mario in a Fitbit support call center in Central America. He said there was nothing he could do for me. After explaining to him the issue, telling him about this forum thread, going over all the things I've done to try and correct the problem, his response was "unfortunately, there's nothing we can do."
I'm disappointed. I'm not surprised, but I am disappointed. I understand a Blaze is an older device - but it wasn't a cheap device at the time. I guess people are just expected to buy a $2-300 device every couple of years.
10-21-2018 22:56
10-21-2018 22:56
Was also having this issue. What worked for me: turn off bluetooth, restart your Blaze (holding down left button and bottom right button at same time until Fitbit logo appears), then turn your bluetooth back on. After I turned my bluetooth back on my Blaze began to sync.
10-21-2018 23:45
10-21-2018 23:45
I've discovered that logging out, then logging in again will resync the watch. Problem is I need to do this every day... Hardly user friendly
10-22-2018 07:33
10-22-2018 07:33
That is why on this year on Black Friday I will be looking at other devices. I will not ever step it up and purchase another Fitbit product. Just getting my husband to wear a device is hard and then when it doesn't have support it makes it not fun. I want a watch that works properly.
10-22-2018 08:24
10-22-2018 08:24
Hi guys, thanks for your participation in the Community.
@AlanPartridge and @NancyDrewABQ, I appreciate the tips you provided, I know some of our friends will try them out and find it helpful.
@SunsetRunner and @zworld, if you haven't tried the instructions provide in help article Why won't my Fitbit device sync?, I recommend trying them out. You can also give a try to the steps provided here.
See you around.
10-22-2018 08:27
10-22-2018 08:27
10-22-2018 08:34
10-22-2018 08:34
10-22-2018 08:38
10-22-2018 08:38
10-22-2018 15:44
10-22-2018 15:44
The offered article did not provide any help.
10-22-2018 16:49
10-22-2018 16:49
I am having the exact same issue
10-23-2018 06:28
10-23-2018 06:28
I am having the same issue too. Is there a fix yet??
10-23-2018 07:59
10-23-2018 07:59
I had two device loaded in my Fit-bit App on my phone. I removed both, and loaded my device, Blaze, only.
Now it is syncing.
10-23-2018 09:11
10-23-2018 09:11
THAT ARTICLE DOES NOT WORK. It is a bluetooth issue. Bluetooth does not find the tracker. Fitbit cannot possibly not know how to fix. First, they probably removed the Blaze to get us to buy the new one. Second, if they haven't, this is not rocket science for your engineers.Please provide your loyal customers with a REAL answer.
10-23-2018 09:14
10-23-2018 09:14
10-23-2018 09:31
10-23-2018 09:31
I understand your frustration, as I had the same frustration. But calling someone who tries to help stupid is not the solution. I am definitely not stupid.
I suggest contacting Fitbit, as I did. They provided solution to my individual case, which resolved my issue. Their email is:
I thought it was the Bluetooth problem with the Edge. Bluetooth can get confused when the Edge is turned off and on, at which point it tries to sync itself again to the phone or tablet.
My issue was that I had two Fitbit on my phone installed and Bluetooth was confused as to which one to connect to, and did not connect to either one.
Fitbit company can help fixing such issues.
Here is some of Fitbit engineer's suggestions:
To perform an update you can choose a section below for steps on how to start the update.
10-23-2018 13:44
10-23-2018 13:44
10-23-2018 14:34
10-23-2018 14:34