Blaze won't sync

[BevinVA]

My Blaze hasn't synced since yesterday morning.  I have restarted it and still won't sync.

Moderator Edit: Clarified subject.

[Rainiya]

My Fitbit blaze won't sync.  Tried turning Bluetooth off and on. Powered phone off and on. Deleted and reinstalled Fitbit app. Nothing works. Notice there was an update on December 9th for bug fixes. I think they introduced a new problem. 

[Rich_Laue]

Here are a few things known to work, i don't know if these were included in the list.

Tell the phones bluetooth to forget the Blaze, this usually does it if a phone restart doesn't. 

Is there anything else around that the Blaze has synced through? Turn its BT off.

You have shut the phone off, as you stated, and not just a restart.

Last option is to power off the Blaze, this is an option under settings, but it might then require a sync to get the time correct, its a catch 22. 

[Rich_Laue]

turn the BT off on any other device that the Blaze has connected to in the past, that is if the device is around and turned on.

Go into your phones Bluetooth settings and tell.the phone to forget tyre tracker.

Shut down the Blaze through its setting screen

One of these should work.

[Rich_Laue]

Here are a few things known to work, i don't know I'd these were included in the list.

Tell the phones bluetooth to forget the Blaze, this halt does it it'd a phone restart doesn't. 

Is there anything else around that the Blaze has synced through? Turn its BT off.

You have shut the phone off, as you stated, and not just a restart.

Last option is to power off the Blaze, this is an option under settings, but it might then require a sync to get the time correct, its a catch 22. 

[AlejandraFitbit]

Welcome to the Community @Rainiya and @Rich_Laue thanks for stopping by.

Thanks for troubleshooting this inconvenience by yourself. I would like to know if you keep having problems connecting your tracker with your phone? If you do, I recommend following the instructions provided in the Having trouble syncing? post.

I hope this helps, let me know the outcome. 

[Rainiya]

FitBit started syncing again later on 12/9. Not sure what changed after the steps I had tried earlier, but it's been working fine since then. Thank you all for taking the time to reply. 

[AlejandraFitbit]

Those are great news @Rainiya. I am glad to hear that your tracker is now working properly. If you need anything else, do not hesitate in letting us know.

Happy stepping. 

[FireSwan]

Thanks!  Forgetting the Blaze in my bluetooth settings then opening the Fitbit app and syncing again fixed the syncing issue for me.  I have an iPhone 6s latest iOS.

[jmaustin]

I ended up doing "all of the above" - shutting down and restarting the Blaze, rebooting it by holding down the left and lower right buttons, restarting the app (on an iPhone 7p), removing the Blaze from the app and finally telling the phone's Bluetooth module to forget the Blaze. It was only then that the phone and Blaze could complete the repairing process, install an update to the Blaze operating system and sync. Next time, I'll start with the "forget" step and see if it works.

[Fiirvoen]

The latest iOS update messed up blaze syncing. This link explains: https://help.fitbit.com/articles/en_US/Help_article/2144

[Rich_Laue]

See my response to your post found here

[Rich_Laue]

Duplicate post

[GCann]

This fixed my problem.  But did I need to turn off Bluetooth on my phone every time I want a synch with my iPad?  Why?

---

@Visualtps wrote:

When you try to sync with your desktop, make sure that your bluetooth is turned off on your phone.  Otherwise it will not sync.  Hope this helps

---

[NuiSukanya]

My Blaze hasn't synced too.

[AlejandraFitbit]

Hello all, I hope you are doing fine! 

If you are having problems syncing your tracker, I recommend following the instructions provided in my previous post.

I hope this helps, catch you later. 

[Lghtfootcd]

Just got my Fitbit yesterday, charged it lastnight, got the app and followed setup but it won't sync, when I tap it just sez Fitbit.com/setup.... I have iPhone 6, I turned of Bluetooth and then turned off phone too... help

[AlejandraFitbit]

A warm welcome to the Community @Lghtfootcd. If you are seeing a fitbit.com/setup message on your tracker's display, it means that it is not paired yet. Please confirm you are doing the following from your Fitbit app to set it up:

1. From the Fitbit app dashboard, tap or click the Account icon.
2. Tap Set Up a Device.
3. Choose your tracker and follow the onscreen instructions to continue.

Hope to hear from you soon. 

[Lghtfootcd]

Thanx for your help, I had already did the things you suggested. I tried syncing to my daughters device still nothing. Think I got a lemon from Amazon, sending it back for a replacement.🙏🏼

Sent from my iPhone

[AlejandraFitbit]

I am glad to hear that you will be receiving a new tracker from Amazon @Lghtfootcd, at the moment of receiving the new tracker, you can follow these steps from your Fitbit app to set it up:

1. From the Fitbit app dashboard, tap or click the Account icon.
2. Tap Set Up a Device.
3. Choose your tracker and follow the onscreen instructions to continue.

Catch you later. 

[Adel4wellbeing]

I have Samsung S5 and turned it off and on, checked location is on, turned Bluetooth off and on, and still won't sync between Blaze and mobile from this morning. Frustrating.