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Can't get Notifications with Blaze from Samsung 8

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎10-11-2017 10:24

‎10-11-2017 10:24

I had this with my first blaze and they sent me a new one. I got it today and still nothing. Everything is connection and syncing but will not do the notifications.

 

Please Help

Best Answer
38 REPLIES 38

‎10-11-2017 18:30

‎10-11-2017 18:30

Notifications just plain do not work with the Galaxy S8. This is a known problem. Fitbit doesn't care. If you have the Blaze in "always connected" mode, it also drains the battery very quickly.

Best Answer

‎10-11-2017 19:11

In response to Bernath

‎10-11-2017 19:11

4 days now and my s8 isn't connecting to my blaze even tho it's paired. Still can't receive notifications on my blaze 

Best Answer
0 Votes

‎10-15-2017 10:07

In response to Nibhe

‎10-15-2017 10:07

It's great to see you around @Nibhe, @ahenke and @Bernath thanks for stopping by.

 

As mentioned, this is known issue in which our engineers are working. Your patience will be much appreciated while they find a solution for it. In the meantime, I recommend taking a look at the My Tracker isn't receiving notifications (Android App) post and follow the instructions provided there. 

 

I hope this helps, let me know the outcome. Woman Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

Best Answer

‎10-15-2017 10:37

In response to AlejandraFitbit

‎10-15-2017 10:37

Forgive me for being skeptical, Alejandra. Your answer directly contradicts the answer given in this other thread: https://community.fitbit.com/t5/Blaze/Battery-drain-Notifications-Samsung-Galaxy-S8-S8/td-p/2090332/...

 

Is it being worked on, or not? I wish we could get a definitive answer. At this point the Galaxy S8 has been on the market for 6 months. It seems to me that if this was a priority, it would have been fixed already.

Best Answer

‎10-15-2017 12:15

In response to AlejandraFitbit

‎10-15-2017 12:15

Is fitbit actively working on this?? When do you think this issue will be resolved?? I've had this problem for over a month! I finally quit using my blaze. Something needs to done ASAP

Best Answer

‎10-18-2017 03:57

In response to AlejandraFitbit

‎10-18-2017 03:57

I just got a new blaze and notifocation is not working at my Galaxy S8 and it is very disappointing. I am so glad you guys are working hard with this issue! Please let me have a good news in a few days.

Best Answer
0 Votes

‎10-18-2017 06:26 - edited ‎10-18-2017 06:27

In response to Bernath

‎10-18-2017 06:26 - edited ‎10-18-2017 06:27

I think they probably have no clue what the issue is, so in that other thread they just threw the ball in samsungs court for a fix. We're talking the second best selling phone in the world, and can't get a fix on these issues! Syncs are terribly slow (and that's even if it completes it without it displaying an exclamation point cause there was a problem), battery life sucks, can't get notifications, can't pair to the phone for exercise ( says phone not found, even though its connected as blaze classic)! and all they ever want to tell you is to try their troubleshooting steps!!!  

Best Answer

‎10-18-2017 12:29

‎10-18-2017 12:29

I just got my Blaze today and notifications aren't working. Had I known this was an ongoing issue with the S8 I wouldn't have purchased a new watch.

 

Is this still being worked on? Or should I return the watch?

Best Answer

‎10-18-2017 12:55

In response to Ncook30

‎10-18-2017 12:55

They (fitbit) say they are working on it but I'm also told that samsung has to fix the issue (which I emailed them about and all I got as a response was try these steps and if it doesn't work factory reset your phone). So clearly samsung and fitbit have no idea how to fix it and each one is blaming the other. I'd say that it is totally up to you to return your watch. I really don't think a solution is going to be available anytime soon as this has been going on for a few months now 

Best Answer

‎10-18-2017 13:52

In response to AshleyU

‎10-18-2017 13:52

That's very unfortunate and disappointing. Thanks for the info.

Best Answer

‎10-19-2017 04:51

In response to Ncook30

‎10-19-2017 04:51

It finally works now! My blaze and s8 are friends again Lol! 


Sent from my T-Mobile 4G LTE Device
Best Answer
0 Votes

‎10-19-2017 10:17

In response to Ncook30

‎10-19-2017 10:17

@Ncook30 Same here!!!

Best Answer
0 Votes

‎10-19-2017 10:19

In response to Nibhe

‎10-19-2017 10:19

@Nibhe What did you do to fix the problem?

Best Answer
0 Votes

‎10-19-2017 12:35

In response to suitethang93

‎10-19-2017 12:35

Lol!! It all of a sudden worked. I'm counting the days when it will stop working again.


Sent from my T-Mobile 4G LTE Device
Best Answer

‎10-19-2017 17:46

In response to Nibhe

‎10-19-2017 17:46

Same here! Working suddenly lol

Good news on Friday morning!

Best Answer

‎10-19-2017 17:52

In response to Kylekt

‎10-19-2017 17:52

This is encouraging... Can anybody tell if the abnormal battery drain is fixed? Would love to switch back to always connected mode so I don't have to sync manually.

Best Answer
0 Votes

‎10-19-2017 18:51

In response to Bernath

‎10-19-2017 18:51

Battery drain is not fixed...

Mine just became half only in 5 hours ..

It seems that still I need to turn off the always sync..

Best Answer

‎10-20-2017 07:07

In response to Nibhe

‎10-20-2017 07:07

Mine started working all of a sudden last night!! 

Best Answer
0 Votes

‎10-20-2017 10:46

In response to suitethang93

‎10-20-2017 10:46

I  still can't get mine to recieve notifications. Is there anything else o should do?

Best Answer
0 Votes