06-18-2017 07:36
06-18-2017 07:36
I tried to change my clock face and now I get only an error message and the screen is locked to this message. "Clock Error" go to the Fitbit mobile app and choose another clock face. Did that on PC and phone. Nothing worked. Help!!
Answered! Go to the Best Answer.
06-19-2017 07:19
06-19-2017 07:19
It's great to have you here @Sooz67! I would like you to restart your tracker and try the syncing troubleshoot.
Additionally, after your Blaze has been successfully synced try the procedure posted above by @wmchapman.
Hope this helps.
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06-18-2017 07:50
06-18-2017 07:50
Change to a "different" clock face, force sync, then change back to the one you want and force sync.
This should clear it up @Sooz67
WmChapman | TX
Ionic, Versa, Blaze, Surge, Charge 2, 3 SE, AltaHR, Flex2, Ace, Aria, iPhoneXR "Every fitbit counts"
Be sure to visit Fitbit help if more help is needed.
06-18-2017 09:21
06-18-2017 09:21
06-19-2017 07:19
06-19-2017 07:19
It's great to have you here @Sooz67! I would like you to restart your tracker and try the syncing troubleshoot.
Additionally, after your Blaze has been successfully synced try the procedure posted above by @wmchapman.
Hope this helps.
Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.
06-20-2017 04:22
06-20-2017 04:22
Thank you! Solved the tracking issue but my clock face is still gone. Only the error message us displayed. Grrr
06-22-2017 12:53
06-22-2017 12:53
Thanks for the details provided @Sooz67! I've shared your post with Customer Support, they should reply to you within the following days.
Hope this helps!
Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.