Clock face won't work

[Sooz67]

I tried to change my clock face and now I get only an error message and the screen is locked to this message. "Clock Error"  go to the Fitbit mobile app and choose another clock face. Did that on PC and phone. Nothing worked. Help!!

[wmchapman]

Change to a "different" clock face, force sync, then change back to the one you want and force sync.

This should clear it up @Sooz67

[Sooz67]

I think there's something more going wrong here. My phone can't locate my fit bit in order to refresh. And it is not tracking anything anymore. No steps.

Thank you for trying.

[SilviaFitbit · Accepted solution]

It's great to have you here @Sooz67! I would like you to restart your tracker and try the syncing troubleshoot. 

Additionally, after your Blaze has been successfully synced try the procedure posted above by @wmchapman. 

Hope this helps. 

[Sooz67]

Thank you! Solved the tracking issue but my clock face is still gone. Only the error message us displayed. Grrr 

[SilviaFitbit]

Thanks for the details provided @Sooz67! I've shared your post with Customer Support, they should reply to you within the following days. 

Hope this helps!