Draining battery

[DeniseThePiece]

As of yesterday, my battery has completely drained after being fully charged. It dies within two hours. 

[AlejandraFitbit]

Hey @DeniseThePiece, @mememesb and @sumpat welcome to the Community.

I am sorry to hear about the issues you are experiencing with your trackers battery. I recommend taking a look at this post and follow the tips provide there. After those tips, test your units.

Let me know the outcome. 

[ringnalda]

A replacement battery would be a start...

[DeniseThePiece]

I’ve done everything listed and still having the problem of the battery draining. 

[Humanbasic]

Dear Fitbit

Do you know how insulting this is? We have already given you (Fitbit) a large amount of money for a product t that doesn't work, so you send us a replacement that also fails in just a few months and then say if we give you MORE money we’ll get a Fitbit that works! Really??? Please explain that position to this community

Sent from Mail for Windows 10

[Runninggirltx22]

Once all the tricks didn’t work to fix my Blaze, I was offered the oh so tempting 25% off another Fitbit product (except the only one I was considering, Versa). Seriously, I bought the Blaze and that one screwed up so Fitbit sent me another one and it died. Now I can’t use the discount on the only other Fitbit I would consider. I’m out!! Finding another product. 

[AlejandraFitbit]

Thanks for the update everyone!

As mentioned in my previous post, I think that a discount is really great. If you want to try out any other type of Fitbit, you can use that discount to search for a tracker that meet you needs. About out warranty, for more information check our warranty policy and if there is anything else we can help you with, do not hesitate to post it.

Keep the stepping up. 

[Phylisnk]

I charged my blaze Monday night and today it's almost empty

[sumpat]

As per the things to do.  The only thing I use on my Fitbit is tracking my steps and heart rate.  I need heart rate because it was responsible for me knowing I had A-Fib, which I was able to address immediately with a Dr. and get corrected.  I do like Quick View, but do not feel it contributes to my battery usage due to it's not that frequent that it comes on.  I use nothing else on the Fitbit.  I do not use All day sync.  I have never used call, text, calendar.  I do not use music function or do any Fitbit workouts.  I do not use any reminders.  I do not use maximum brightness.  I do not use alarms.  I wear my blaze 24/7.

So basically, I trach steps and heart rate and use Quick View.  That's it.  If the blaze can't hold a charge for 24 hours consistently, then it's doesn't serve it's purpose and what it's advertised to do

Thanks for your response of possible ways to fix the problem, but I can't say it helped.  Again, let me mention it's a consistent problem.  It may work fine for a few days, but then it won't hold a charge for days in a row.  I loved my two previous Fitbits, but have been very disappointed in the blaze..

[Runninggirltx22]

Just tell me where to sign for the case. I’ve been a Fitbit user for over 3 years and this whole problem is ridiculous. Fitbit won’t take responsibility for their screw up. 

[fsBlaze]

Did they make you whole and how?

[Hayleyhaze]

since the last update mine doesnt hold charge for more than 1 1/2 days when it would easily mke it to 5 days before the new update.

[SunsetRunner]

I followed the the instructions the rep from Fitbit posted and my battery
is back to working normally, however my Fitbit is not syncing like it is
supposed to, I have to keep checking to make sure it sysnc even though I
have it on all day sync.

[TMcLaughlin001]

They are sending me a new tracker, free of charge.

[AlejandraFitbit]

Hello all, I hope you are doing fine.

I am glad to see here that some of you took advantage of the discount and purchased another tracker, others have replacements and some others fixed this issue by following the instructions in this post.

Now for the ones that received a discount, this is a great opportunity to upgrade your Blaze or search for another Fitbit that meet your needs. In this page, you will be able to compare all the trackers or watches.

If you need anything else, do not hesitate to post it. 

[Humanbasic]

What we want is a working Blaze, something you have failed to provide us with and are now asking for more money from us. Insulting.

Sent from Mail for Windows 10

[Runninggirltx22]

It is up to me to waste more money on your product that you don’t stand behind and take ownership of you messing up. I’m headed to Garmin, their products last.  When you take responsibility of your mistake, I might consider coming back but I doubt it. 

[sumpat]

Thank You.  I look forward to working with you.

[fsBlaze]

TMcLaughlin, were you still inside the warranty window? That's the problem many of us are having.  Our blazes became completely unusable a month to three outside the warranty window so we've been given no redress other then the offer of discounts on new purchases.

Hello Alejandra,

Thank you for joining the conversation.  Does fitbit plan to do anything for those of us who purchased a blaze only to have it become completely useless in a very short time past the warranty window?  I can't do any sort of sync or change any settings because my blaze is completely useless.  It won't power on and when I try to charge it it becomes hot to the point I am afraid the battery is going to burst into flames if I leave it in the charger. But it never actually charges up enough to turn on.

The offer of a discount is poor customer service as FitBit is basically telling us "Too bad your device died a few months too late".  As a result of this poor customer service and the poor quality of this specific model I am not giving another cent to FitBit and am likely going to look into another brand as my patience with hoping FitBit will make this right has worn out.

Moderator edit: Merged replies

[Jaquichea]

Have you guys contacted the company?  I think I am a couple weeks outside of the warranty. I contacted them and they are sending me a new one. They gave me the option of 50% off for something else. I love my blaze though. So we’ll see if the new one continues with the same issues. If so I’ll get something else. 

[ringnalda]

It is like each post with a battery charge problem is being treated like a new one.  There are thousands of fitbit blaze owners out there with batteries that no longer work.  There is no battery replacement policy implemented by the manufacturer.  You can get a 25% discount on a new unit, which is a far cry from supporting a customer base.  The Garmin product has no problems like this, I would recommend getting a garmin unit instead.  Ditch the Bit.