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First plug in your dongle

ANSWERED
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‎12-09-2017 22:20

‎12-09-2017 22:20

Trouble is I haven't got one

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‎12-10-2017 00:29

In response to NotConvinced100

‎12-10-2017 00:29

That's going to be a problem.

 

The fitbit app only works with Windows 10 so you need to use the fitbit connect software...and that needs a fitbit dongle... and that doesn't come with the Blaze. See: https://help.fitbit.com/articles/en_US/Help_article/1116/

 

No way round this other than to buy a dongle from fitbit (it has to be a fitbit dongle not a generic bluetooth dongle). Alternatively, if your phone / tablet is on the list of supported devices at www.fitbit.com/devices then you could use that instead of the computer.

View best answer in original post

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3 REPLIES 3

‎12-10-2017 00:09

‎12-10-2017 00:09

Are you going through the setup process when you see this?

 

If you are running Windows 10 then you may not need the dongle if your computer has a recent version of bluetooth and you use the fitbit app rather than download the fitbit connect software.

 

Can you give us some more details?

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‎12-10-2017 00:25

In response to SteveH

‎12-10-2017 00:25

Trying to set it up on a windows 8 computer. Did upgrade to Windows 10 but that just kept kicking off the internet so went back to windows 8

Comes up on about the third screen

 

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0 Votes

‎12-10-2017 00:29

In response to NotConvinced100

‎12-10-2017 00:29

That's going to be a problem.

 

The fitbit app only works with Windows 10 so you need to use the fitbit connect software...and that needs a fitbit dongle... and that doesn't come with the Blaze. See: https://help.fitbit.com/articles/en_US/Help_article/1116/

 

No way round this other than to buy a dongle from fitbit (it has to be a fitbit dongle not a generic bluetooth dongle). Alternatively, if your phone / tablet is on the list of supported devices at www.fitbit.com/devices then you could use that instead of the computer.

Best Answer
0 Votes