12-29-2016 03:58
12-29-2016 03:58
My heart Rate monitor simply stopped working, I cleaned it and changed it to the other arm, still no results...
Answered! Go to the Best Answer.
04-27-2018 08:52
04-27-2018 17:27
04-27-2018 17:27
04-27-2018 18:34
04-27-2018 18:34
Ops! I do not what is Verizon.
I will try to find an email where I can ask
Thank you!!
04-30-2018 00:41
04-30-2018 00:41
I bought mine last June as well and the HR function stopped. I talked to tech support and they walked me through the normal stuff. The green light are on full blast and it read 70 and never changes. They said since it says 70 that it is reading
04-30-2018 09:20
04-30-2018 09:20
04-30-2018 16:17
04-30-2018 16:17
Thank you! I will call them 😔
04-30-2018 16:46
04-30-2018 16:46
04-30-2018 22:17
04-30-2018 22:17
They are going to send me a new tracker. I hope it will be working 😊
Thank you for your help!!
Lucia
04-30-2018 22:22
04-30-2018 22:22
They are still emailing back and forth with me. I get one email a day then reply and wait for the next day to get another email with questions. I am in China for work so I know that is part of the issue too. I might just break down and get the Versa or Iconic when I get home. I have a 3 day turn around before I am on the road again.
05-01-2018 00:24
05-01-2018 00:24
05-01-2018 07:00
05-01-2018 07:00
Colson72 I talked to them by live chat and It was no longer than 15-20 min.
Try it! it will be easier.
Good luck.
Lucia
05-01-2018 07:04
05-01-2018 07:04
I started with the live chat first. They told me to let it run for a day to see if it would work. They emailed me about an hour after I got off the chat so I replied to that. I will try the chat again in the morning if I don’t get an answer in my email by morning.
05-02-2018 19:00
05-02-2018 19:00
Well customer service wasn’t so responsive to me. They are saying that I am past the 365 days but I bought it in June of 2017. Don’t know where they got the date from but I can look back and it shows that I didn’t start recording steps or HR until June 10th 2017. But they did offer me a 25% discount. WTF? Why would I buy another Fitbit product if they don’t even honor their warranties.
05-08-2018 22:05 - edited 05-08-2018 22:09
05-08-2018 22:05 - edited 05-08-2018 22:09
Green lights are flashing slow and heart rate is still not recording. I have started and restarted several times. Even removed and reinstalled, I also changed the heart rate in setting to on, and still no response from my blaze. What else can I do?
05-08-2018 22:28
05-08-2018 22:28
05-08-2018 22:32
05-08-2018 22:32
05-09-2018 01:27
05-09-2018 01:27
05-09-2018 13:35
05-09-2018 13:35
05-09-2018 13:57
05-09-2018 13:57
Mine just failed. The plastic window covering the hr sensor failed due to attack by skin oils. It cracked and allowed sweat to seep inside the sensor shorting it out.
05-09-2018 14:25
05-09-2018 14:25