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Fitbit Blaze not receiving text notifications

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‎01-22-2018 14:39 - last edited on ‎01-24-2018 04:20 by Moderator Alum

‎01-22-2018 14:39 - last edited on ‎01-24-2018 04:20 by Moderator Alum

I have had a Fitbit Blaze since June 2017. Has worked fine until yesterday. I tried the instructions in the My Tracker isn't receiving notifications (iOS Fitbit app) post and I still cannot get the text messages to come through to my fit bit. The phone call notifications work just fine. Please help!

 

 

Moderator edit: subject for clarity

 
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7 REPLIES 7

‎01-24-2018 04:44

‎01-24-2018 04:44

Hey there @VeroG, welcome to the Community.

 

Thanks for troubleshooting this by yourself. If your tracker isn't receiving text notifications, I recommend verifying that your notifications settings are correctly configures by doing the following:

 

  1. The Fitbit App
  2. Phone
  3. Messages (text)
  4. Calendar 
  5. 3rd Party Apps

 

Hope to hear from you soon. Robot Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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‎01-24-2018 11:20

In response to AlejandraFitbit

‎01-24-2018 11:20

Thank you!

 

I have verified 1-4 and I still do not receive text notifications only.

 

I am not clear what to do with #5. Would you give me an example? I do not have third party apps managing my text messages other than fitbit. If I delete the device from the fitbit app and re-add it will my history/data still be in tact?

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‎01-24-2018 13:50

In response to VeroG

‎01-24-2018 13:50

What has changed that has caused only my text notifications to no longer come through to my fitbit Blaze? I have confirmed settings, restarted my iphone, fitbit, reinstalled the app, and nothing has fixed the issue.

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‎01-25-2018 03:13

In response to VeroG

‎01-25-2018 03:13

Thanks for the update @VeroG, since the troubleshoot provided didn't work, I recommend keeping an eye on your inbox for further assistance.

 

Catch you later. Robot Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

Best Answer
0 Votes

‎01-30-2018 09:39

In response to VeroG

‎01-30-2018 09:39

I'm having this same issue. I've done all troubleshooting steps as well and removed the app, restarted the blaze, turned off bluetooth, restarted the phone, etc, etc, etc. Still nothing. To be honest, this is clearly a bug in fitbit software they're unwilling to research and fix. Everyone I know with an iphone on ios 11 and a Blaze has the same issue. 

Best Answer

‎01-30-2018 09:41

In response to DamianRomano

‎01-30-2018 09:41

Same issue - same, same issue.

Best Answer

‎01-30-2018 10:27

‎01-30-2018 10:27

I am facing the same issue, besides the fact that my Blaze now doesn't really function fully. It keeps crashing, restarting and vibrating in a loop over and over and over and over and over and over again.

Best Answer