02-27-2016 18:16 - edited 02-27-2016 18:22
02-27-2016 18:16 - edited 02-27-2016 18:22
Hey there,
Today was my first full day rocking my Blaze. I went to an outdoor festival and had some solid step count, however, when I got home and checked my step count I noticed that the blaze tracked about 1/4 the steps I actually took. My iPhone health app logged about 10K and my Fitbit did about a 1/4 of that (2500). Also I noticed it did an auto workout and thought I had rode my bike. I think this is due to my sons stroller I was pushing. Any suggestions on how to calibrate? If I go for a run and use the GPS- will that help? Thanks!
03-10-2016 17:07
03-10-2016 17:07
03-10-2016 17:58
03-10-2016 17:58
Guys it is undercounting and Fitbit knows the problem.
03-11-2016 16:17
03-11-2016 16:17
03-13-2016 17:52
03-13-2016 17:52
03-13-2016 17:54
03-13-2016 17:54
03-13-2016 17:59
03-13-2016 17:59
03-13-2016 18:02
03-13-2016 18:02
I've done multiple tests and counted hundred of steps and have only had my device be off by about 4 for every 200. That was with me intentionally doing stop and go movements and doing different walking motions and speeds to throw it off and it still did a great job. I've not had to bend my arms in any odd way either. I just walked normally.
03-13-2016 18:36
03-13-2016 18:36
I have been encountering the same problem with the Blaze not counting my steps. I actually gave my Charge HR to my neighbor and after walking the same distance together, my count was off, (243 steps.) I have been rebooting at least 4 times during the day and that seems to get it to start the count back up. Sorry to say I am sending this back.
03-13-2016 18:48
03-13-2016 18:48
03-13-2016 18:48
03-13-2016 18:48
03-13-2016 18:53
03-13-2016 18:53
03-13-2016 19:09
03-13-2016 19:09
03-13-2016 19:48
03-13-2016 19:48
03-13-2016 23:33
03-13-2016 23:33
Nothing will fix the issue. Connected GPS needs an update. It has a bug.
03-14-2016 05:13
03-14-2016 05:13
03-14-2016 05:15
03-14-2016 05:15
03-14-2016 08:10
03-14-2016 08:10
So, I walked around the earth some 90 times and I only burned 53 calories.
This was what I showed on my watch whereas the app looked to show realistic information. This was just a short test I did on a walk from my office to my car. It was actually only about 700 steps or so but somehow registered as almost 4.3 billion steps. I did some figuring and yes...it appears that is about how many steps it would take to circumnavigate the globe at the Equator some 90 times.
03-14-2016 08:11
03-14-2016 08:11
03-14-2016 08:15
03-14-2016 08:15
@brianwsargent You must be exhuasted!
On a serious note, what operating system do you sync with? I recall seeing a similar discrepancy recently.
03-14-2016 08:15
03-14-2016 08:15
I wonder what Fitbit has to say about that!!