Fitbit Blaze won't reset

[idek-joe]

My Fitbit blaze won't reset as when I hold down the left and bottom right button it brings up the notification bar. Once it brings up the notification bar it just sits there and doesn't do anything.

[stefie122]

Same problem here. It no longer swipes to the right. I've tried to reset left button and bottom right. I get my last notification but it does not. restart 

[SilviaFitbit]

Welcome to the Community @stefie122! Thanks for the reset you've performed. In this case, I would like you to confirm you've followed this restart procedure; you should get the Fitbit log in order to confirm the restart was properly done. 

If the button isn't working at all, you may want to clear the contacts using a toothpick around the button. If this does not improve the button performance, you can try to clear debris using canned air. Hold the tracker at arm's length and spray once to loosen any dirt or dust that may have accumulated around the button.

Hope this helps. Keep me posted! 

[stefie122]

Thank you for your response. I followed and tried that and it still doesn't
work.

[SilviaFitbit]

Thanks for getting back @stefie122! I've shared your post with our Support team, please check your inbox as they will continue assisting you. 

Hope this helps! 

[Diegodilone]

I have tried everything suggested in this form and still have no luck.. my Fitbit blaze won’t reset and is stuck on the steps page 

[AlejandraFitbit]

Hey @Diegodilone, a warm welcome to the Community.

I am sorry to hear about the stuck issue you are experiencing with your Blaze and thanks for troubleshooting this by yourself. Since the troubleshoot you tried didn't work, I've gone ahead and escalated your case to our Support Team, for them to take a deeper look at this, please keep an eye on your inbox for further instructions.

Let me know if you need anything else. 

[Suzeeh]

I am having the same problem. Will not reset. 

[katiej1479]

The same thing happened to a Fitbit blaze I bought for my dad 13 months ago. I spent half an hour on the phone with customer service only for them to tell me the button was broken but since my one year warranty expired a MONTH ago, the best they could do was a 25% discount on a new Fitbit. Should have gone with my gut and stuck with Apple. I liked Fitbit but will probably not buy another Fitbit product.