Fitbit Blaze won't update

[BillGale]

My Blaze tracker won't update, it keeps saying that it fails when it does connect to the tracker. Also the tracker itself is still showing the screen  "fitbit.com/setup" please help.

Moderator edit: Format

[FerdinandFitbit]

Hi there @BillGale. Welcome to the Community Forums! 🙂

I'm sorry you're having problems updating your Blaze. I'd recommend restarting it by pressing and holding the left and lower right buttons at the same time for about 10-15 seconds and it will restart itself. After that, force quit the app and open it again and see if the update goes through this time. 

Hope this helps and let me know if you need more help with this.

[sdgriffinblaze]

Similar issue for me.  Often having trouble syncing with my Note3 but now it wants to update and repeatedly comes up with "bluetooth issues" screen.  Tried resetting the Blaze, uninstalling and reinstalling the app, turning on and off the bluetooth, nothing works.  Love the Blaze when it works but it's down about 1/3 of the time.  It's hard to get into any routine when the tool I have purchased to assist that causes more trouble than it helps.

[m_aurelius]

Exact same issue here. Restarted the Blaze and it's currently updating, except it's been doing for over an hour now. 

[DonnaWW]

My Blaze software on Samsung Galaxy 5 keeps saying "update tracker software". I go to Fitbit connect and click on "check for updates". It says "plug in a dongle". I insert my tracker, plug in the dongle and then NOTHING ELSE HAPPENS!!! It just stays on the "Plug in the dongle screen". Next time I sync between the tracker and cell phone it still says "update tracker software". Does anyone know a fix for this problem???

[m_aurelius]

Had to uninstall the app from my phone, reboot the phone, and then
reinstall and the update went through. Hopefully future firmware updates go
smoother than this did for minor fixes.

[BillGale]

Hey, it might be because I didn't let it charge fully, as it is updating now haha

[Golden4u]

I am having the same problem as everyone else with my new Fitbit Blaze.  I paid for expedited shipping so that I could use it.  This is my first "fitness" device and was quite excited.  All that I get on my screen is the logo flashing and fitbi.com/setup.  I sucessfully set up an account and installed to my iPhone.  It apparently needs an update but I receive the message that it cannot be updated.  I am not too familiar with technology and I had believed that this would be easy to use.

I tried holding the buttons down but no results.

[ozarkgeogeek]

I was also having problems getting my Blaze to update.  I took the advice in this forum.  

1.  I went into application manager and "force stopped" my FitBit app.  

2.  Rebooted my Fitbit Blaze by holding down the left button and lower right button at the same time.  

It worked!!

[FerdinandFitbit]

Hi there @ozarkgeogeek. Welcome to the Fitbit Community! 😄

I'm glad to hear that it worked for you!

@Golden4u Good to see you in the Community as well!

I'm sorry you were having problems with your Blaze 😕 Do you still need help?

[lijakaca]

This method appears to be working for me as well, but the message is misleading - my phone screen says it can take 'up to 10 minutes'. It's been at least 45 minutes, and is not at the halfway point yet. I think the message should be updated to at least an hour, or just 'a long time'. 

[Rich_Laue]

After ten minutes, I would kill the app and try again. Also some have said that on Android devices it worked better with cellular.. 

For me the update procedure lately has taken less than 5 minutes. 

In the past I have had to kill and restart 6+ times, the progress bar would slow down or stop. 

[Barrientosoa]

My Fitbit will not update via my iPhone. I have tried via LTE and 2 different wifi networks. I have reset it well over 20 times as well as deleted and reinstalled the app several times. Since it does not come with a dogle or whatever the heck it's called I can't try to update via my MacBook. I've tried to update with full battery, while charging, on my wrist, off my wrist.... starting to think I should have just bought an iWatch. 

[Zfreeman30]

As of 12/14 no updates work. Time is wrong on watch and it is pretty much useless. Seems to be product wide. Have a few friends who can't get it to update the tracker either. No repobse from any CSR?

[mbusby1]

I have attempted to restart my phone, turn off bluetooth, restart the fitbit blaze, and shut down the fitbit blaze. The fitbit update states that it's loading but will only get half way before stopping. It will then kick me out of the update back to the regular dashboard. I have tried this numerous times. An error message doesn't even show up.

[Zfreeman30]

I was finally able to get it to update by...

1) going to the Fitbit app and removing the Blaze entirely from the app. Also go to Bluetooth settings and click forget this device..

2.) Now that everything has been wiped out go back through and add the blaze as though it is a brand new device. 

3.) it will attempt to pair with it and then will ask you if you want to update and will actually update but does take a while. Hope this helps someone.

[mbusby1]

I was actually able to get it to work via a different method. I restarted
both phone and blaze. I unpaired my blaze from my phone. I deleted and then
reinstalled the app. I then re-paired my blaze with phone. That worked for
me.

[Rich_Laue]

@mbusby1 that is the reccomended thing, remove the tracker from the phones Bluetooth setting. 

@Barrientosoa you can also connect your Blaze to the app through its charger, open up the fitbit connect and update through the cable. 

First do the remove from the BT serrings. 

[SylRod]

I had the same problem but was finally successful. What I did was go to my settings and Then to Bluetooth and found blaze and pushed forget this device. Then I went to my fit app and followed instructions on updating. Updating started and lasted about ten minutes. After this was successful I went back to settings, went on Bluetooth and connected blaze back up. IT WORKED and update complete!

[Jenahob]

I have the same problem. Ready to throw this **ahem** in the trash