Fitbit won't turn on

[george12]

I let my Fitbit battery die a few days ago as I forgot to charge it. It has now been on charge for three consecutive days and the screen will still not turn on. How do I fix this?

[FerdinandFitbit]

Welcome to the Forums @toofussy1 @Andile @CaikensPT, great to see you around! 🙂

@Andile, I'm glad to hear that it worked for you! 😄

@toofussy1 @CaikensPT, I'm sorry that the previous suggestions didn't work on your trackers 😕

I'd like to know... even though when the screen doesn't turn on, are your trackers still syncing to your accounts or they're completely dead?

[toofussy1]

Screen will come on if the unit is in the charger. But when I put it in the band it wont. The account is set up and running but its not tracking anything. Just stats as if I am not wearing it.

Sent from Mail for Windows 10

[CaikensPT]

Mine was not working on the charger or anything else this morning.  Just completely dead.  I followed the other posters advice and just decided to hope for the best and tonight when I got home the screen came on and the HR lights and it showed a dead battery.  (Despite being charged last night before this happened.). So it's back on the charger and currently syncing.  Hoping for continued recovery and back on my wrist by tomorrow.  I was so lost without it today!  Does anyone know why this spontaneous death and resurrection occurs??

[VickyHoun]

Sorry for taking so long to reply. Feel like giving up on it.

when it is plugged in charging the screen comes on and shows full battery and I can only tap on the screen and it will go through flights of stairs, steps, date 29 April, heart rate, mileage and burn. 

I take it out the cradle and then turns off. 

I look forward to knowing what to try next.

regards, vicky 

[Myprince]

I've noticed for about two days now that my Fitbit won't turn on or charge. What may be the problem?

[Rich_Laue]

@VickyHounhave you thought about http://contac.Fitbit.Com

@Myprince is the tracker plugged pro a powered up supply? Have you cleaned the contacts with isopropyl alcohol? 

[Kevin_CedarPark]

The lights did not come on aft removing the fully-charged Blaze from the charger and pressing the Lt/lower Rt buttons for 15 sec. Frustrating. Returning the product.

[MeganL2731]

I just got my fitbit blaze and it will only turn on when it is plugged in to charge. When it is not it will not turn on. What do I do?

[Carrie2]

Mine is same.  Hadnt used it for a while and when I charged it the fitbit logo was distorted. Since then totally black screen, no green lights. V. Frustrating as about to run out of warranty 

[VickyHoun]

Contact Fitbit and depending on your warranty they may replace. I got sent a replacement a few weeks ago. It was so easy. They were fantastic. 

[Zenia527]

That is so great to hear!

Thank you! I will contact them to see if they can make it happen.

Zenia


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[run4health]

My Blaze shows a display with a full battery when on the charger, is recognized on my updated app, and is able to sync.  However, when off the charger, it will not turn on. I followed the directions to press the left button and bottom right button simultaneously for 10-15 seconds, but nothing happens. Any suggestions?

[JADEtheBLAZE]

Yes that happened to me too, I charged my blaze overnight but turns out the charger wasn't working, so I left for work that morning and suddenly the Fitbit sign turns on and is frozen. about 2 hours later it shuts off, I tried all the button combinations and still didn't turn on

[JADEtheBLAZE]

I also charged it for 2 days

[Carrie2]

Hello.
Luckily was in guarantee so it was replaced. Good luck x

[Keg4]

That fix worked for me . Thank you 

[Joelfbcfamily]

I am having trouble turning on my Fitbit Blaze as well. I ran out of battery while out of town. Since the charger is so specific, I could not charge the watch for about a week. Now, it is in the charger with the Fitbit logo (13 dot diamond) showing, but it will not turn on. I tried holding the left and lower right buttons, but the logo simply flashes a few times during the 20 seconds. Nothing else. 

[Alice_04]

I went in the pool for maybe two minutes and I realize my Fitbit  was on so I took it off and now it won’t turn on even though I’ve been charging it. I thought it was supposed be water resistant, and restarting it has not worked.

[Joelfbcfamily]

I already dumped my Fitbit. They are not waterproof nor water resistant. I now have a Garmin and I swim laps at the pool with it. Good luck with your adventure.

[Rich_Laue]

They are water resistant @Joelfbcfamily  a device rated at 0 water resistant simply means it can not get wet, legally this is a valid water resistant rating. 

As for water proof, not even your Garmin is, for at some depth it will fail  

As for Fitbit not beings waterproof, they currently sell 3 models that disprove that statement. 

As for your Blaze, please read page 32 of the User Manual