My fitbit blaze won't sync

[celiawheelia]

I have had my blaze for 2 weeks and have been very very happy but now it won't sync. When I try it says tracker not found. I haven't updated my phone software and it was working fine until this morning. If I delete the app and re pair my blaze,will I lose all my data? Am very disappointed

[TooleMr]

I am continually having these problems with my Blaze. It can be charged and connected to my mac, blue tooth on (on only one device) and no sync.  Cannot 'sync now' from the fitbit icon as it is grey out.  I have restarted the Blaze, reinstalled the app, gone through setup again on my mac, on software on all devices are up to day.  I have tried absolutely everything (and I mean absolutely everything) thing that the forums and Fitbit have suggested to be absolutely sure that I am doing nothing wrong and exploring all possiblities.

It is a little frustrating that Fitbit have not been more attentive to this thread/issue.

[SilviaFitbit]

@Anewlucia Hey there! If you're having syncing issues, I would like you to try this syncing procedure. 

@TooleMr Welcome to the Community! Thank you so much for the troubleshoot that you've done. In this case, I would like you to contact Customer Support so they can further help you. Don't forget to let them know all the steps that you already did. 

Hope this helps. Thanks for your understanding. 

[AmyKittridge]

I have tried ALL of these suggestions and nothing works.

I reinstalled the app and I am now stuck in the install process at the "not working" screen.

It says to make sure it's charged, restart the tracker and turn off/on blue tooth.

I have done ALL3 and now my phone is stuck and searching/spinning- I can't even finish the installation of the app- for the 2nd time. 

I want to scream!!!!!!!!! UAAAAAAAAA

[AmyKittridge]

I have tried ALL of these suggestions and nothing works.

I reinstalled the app and I am now stuck in the install process at the "not working" screen.

It says to make sure it's charged, restart the tracker and turn off/on blue tooth.

I have done ALL3 and now my phone is stuck and searching/spinning- I can't even finish the installation of the app- for the 2nd time. 

[TooleMr]

thanks (to the Moderator Silvia) for the reply but no thanks.  I have contacted customer service many times, I have done all they have suggested when they suggestsed it.  I have reinstalled and set up the blaze again (which I have done numerous times before), it is working fine now.  But EVERY time i get it to work again, it lasts a few weeks and then everything needs to be reset again.  I am tired of Fitbit sugessting things I have already tried because you have it on a piece of paper to tell me to do that.  I am tired of retelling this story and then having Fitbit make another suggestion of something that I have already tried, then I have to retell the story again. All Fitbit seem to do is ask me to justifly all the things that I have tried.  They have never fixed the solution.  I bought the Blaze because after less than a year my HR stopped working, would not update, and would not sync.  I admit I gave up of the costumer service angle as nothing helped, and I know this is boring, but again had I to retell the story again of everything I tried.  Then as a reply I get told "Great, now can you please try this!"

[EuropaRosae]

@SilviaFitbit I tried several option to sync the fitbit Blaze and no luck. 

Steps taken: restart fitbit, restart iphone, uninstalled app-reinstalled, restarted the internet connection, and the last step was that I deleted blaze from app and did new setup and now it will not finish connecting to fitbit - The app remains on the number request screen trying to connect. 

[Rich_Laue]

Hey @EuropaRosae I'm not sure how far into the setup process it fails, my guess the phone doesn't even detect the tracker. You will have to fix the cause of the none sync issue before you will be able to set it up.

There are three steps that should have been tried and I suggest trying them.

First go to your phones Bluetooth settings and tell it to forget the Blaze, leave the Blaze classic alone. This step might be all that is needed. Try to stop now.

On the Blaze Swipe over to settings - tap - scroll to the bottom and perform a shutdown. This will fix any locked up hardware.

Shut the iPhone off, not just a restart, especially if you just update the Fitbit app, or OS.

[goodmorning]

Sylvia,

Thank you for your email.  After several tries, my win 10 app finally responded.  The app was not finding the doogle, then it wasn't finding the Blaze.  I cleaned my browser, removed the doogle, turned off the computer.  After a few minutes, I started over again, with the same problem "Blaze not found."  Later that day, I tried again and it connected as normal. 

[Gn9632]

I deleted the app from my iPad and now it won't track to my phone 

[Kristi6946]

Thank you so much!! This solution worked for me! I was getting pretty frustrated and then I found your comment. Thanks for posting! Happy Running!

[Rich_Laue]

Hello @Gn9632 delegating the app does not remove the tracker from your ipad.. To do this you need to go into BT settings and tell it to forget the Blaze. 

Now the phone has a better chance, unless you removed the blaze from your accoint. 

Also take a look at the red banner above about iOS 10

[GeorgiaFred]

Spoiler

I Ann having the same problem. None of the recommended troubleshooting is working. I think the software has a bug

[celiawheelia]

I have had more problems recently,the thing that worked for me was shutting down the tracker. On your tracker,swipe past exercise, fitstar etc until you come to 'settings' and there scroll right down to the bottom, select 'shut down'. This seems to reset the Bluetooth.  Hope this helps. 

[Fiirvoen]

The latest iOS update messed up blaze syncing. This link explains: https://help.fitbit.com/articles/en_US/Help_article/2144

[Rich_Laue]

That's correct @Fiirvoen but the latest Firmware for the Blaze fixed this. 

[Fiirvoen]

Right, but if the firmware fails to install, the link I previously posted addresses how to resolve that. The reason I posted here was because when I googled the issue, that link was the third result while this page was the first or second and did not link to that article at all despite it's relevancy.

[SilviaFitbit]

A warm welcome to the Fitbit Family  @Fiirvoen! This issue started happening on ‎12-15-2016. You can learn more about it by checking this post Blaze sync issue with iOS version 10.2. I believe that's the reason why this wasn't the first post that you got in the results because it was a bug. Which was resolved with the latest firmware version. 

Thanks for letting the community know about the help article that you found. 

[Jojo0070]

I've heard you can get a frequency clash between wifi and Bluetooth; since switching off wifi; and using data instead I've been ok

[Vinnykitty]

I am so glad that I'am not the only one who experiening these problems. My blaze hasn't synced in weeks. Go figures the day I buy the premium it quits working. 

[Madfencer]

I finally worked out that if I disable my WiFi setting on my phone then my FitBit will sync, no problem. Give it a try!

Madfencer