Notification not working

[Franita]

Software updated notifications not working

[AlejandraFitbit]

Great to see you participating in the Community @Franita.

If your tracker isn't receiving notifications, I recommend taking a look at the My Tracker isn't receiving notifications (iOS Fitbit app) post and follow the instructions provided there.

I hope this helps, let me know the outcome. 

[Franita]

Tried to troubleshoot using info provided no luck

[AlejandraFitbit]

Thanks for the update @Franita. I would like to know if you have contacted our support team, have they offer you a solution for this?

Keep me posted. 

[Franita]

Yes and we are good to go thanks for your help. Main problem was using my computer instead of my mobile device connect, update my Fitbit.

[AlejandraFitbit]

Those are great news @Franita and thanks for the update.

I am glad to hear that your tracker is now working properly. If you need anything else, do not hesitate to post it.

Keep the stepping up!