Screen cracked!

[juraj5112]

Hello, I got Fitbit Blaze as a birthday gift from my girlfriend three weeks ago. I was so happy when I found out that I will get them. All the time I took care of them but today morning after I was sleeping with blaze on my hand I found the screen cracked! I am very disappointed because I have had Charge HR for 14 months before and I had absolutely no problems with it all the time and it had only plastic screen and Blaze should have gorilla glass. What is wrong with my Blaze?? 

[Talahthas · Accepted solution]

Hi juraj5112,

sad to hear that your Blaze is damaged. 

Gorilla Glass ist very scratch resistant and pretty impact resistant. Gorilla Glass 3 which is used for the Blaze is thinner than it's predecessors while keeping at least the same scratch resistance.

But, being thinner and thus lighter, it obviously isn't indestructable, as many smart phone users with the infamous "Spiderman App" might confirm.

That said, one should treat Blaze with it's relatively large glass surface like any smart watch or, in general, any wrist watch - it is by no means a Casio G-Shock.

I would contact Fitbit support to see what they can do for you.

Regards

Stefan

[SunsetRunner · Accepted solution]

It's possible to contact the support team from the official contact page:

http://contact.fitbit.com 

[juraj5112]

Thank you guys, I try to write to support.

[AngelaMa]

Welcome to the Fitbit Community @juraj5112! The screen on Fitbit Blaze is scratch resistant and is made of Corning Gorilla Glass 3 as mentioned by @Talahthas. I would follow @SunsetRunner's advise and contact support, I'm sure they will be happy to help! 

Keep me posted! 🙂 

[juraj5112]

Thank you very much for your advice and help. Fitbit will send me the replacement. You have great customer support.

[AngelaMa]

Hello @juraj5112 thanks for your reply, I'm glad to hear about your experience with customer service, they rock! 

Happy stepping! 🙂 

[sclaxplayer]

WOW??? They replaced their fitbit blaze. They told me that the screen cracking is very common, yet that I would have to go buy a new one and if I bought a new one there would be no way to insure it for this in the future. So he told me I would pretty much be buying a new one every 3 months. AWESOME!! I literally dropped mine a foot and it cracked. Sounds like a pretty shotty screen. My iPhone definitely doesn't bust so easily...

[Shelly1227]

They won't replace the Fitbit, I just tried since I had one for 3 weeks and the screen is cracked. They offer a 25% discount to purchase a new one. Like I would be stupid enough to buy a new one!

[DimensionOfHell]

I chatted with the customer service regarding my cracked screen, and he/she has given me a replacement confirmation! I'm very happy with the Fitbit customer support, now they're definately keeping a loyal customer!

[FerdinandFitbit]

Hi there @DimensionOfHell. Welcome to the Fitbit Community! 🙂

I'm sorry to hear that your tracker's screen was cracked but I'm also happy to hear that our Support Team is getting you back on track!

Anything else you may need from us, let us know! Happy stepping!

[Shelly1227]

Sent from myMail for iOS

[AngelaMa]

Hello @Shelly1227 thanks for sharing your experience, I know Fitbit Customer service is amazing  

Hope to see you around more often! 🙂 

[BLMBG]

Went to bed last night.  Mine was fine.  Woke up with a perfect diagonal crack, corner to corner, all the way across the screen.  I think it's a stress issue, as impact was not involved in this case. No sign of impact whatsoever. 

[FerdinandFitbit]

Good to see you in the Community @BLMBG!

I'm sorry to hear that. In this situation, I would recommend getting in touch directly with the Support Team who will be happy to take a look into your case and help you out.

Let me know if you need more help with this!

[BLMBG]

I sent an email with pertinent information. Thanks for your timely suggestion as their definitely appears to be an issue with the device.

[taz4352]

shoddy (Not a comment, just a spelling correction) 🙂

[tamshon]

My screen cracked on my blaze. I chatted with them they asked when and where I purchased it and a picture of my fitbit. I sent the picture, they asked for my mailing address and confirmed that my new one will arrive in the mail in a couple of weeks.  Great customer service.

[SilviaFitbit]

@tamshon A warm welcome to the Fitbit Community! Those are great news. Hope you can continue enjoying your Fitbit Blaze and it's cool features. 

Have you checked the Discussions Board? There you can find more Fitbit friends, recipes and ways to improve your Zzz. 

[Glendon]

I am concerned now. The sreen on my Fitbit Blaze is cracked. I started withthe Flex and then the Surge and now the Blaze.

I am hoping that you can get a new screen fitted.