Screen cracked!

[juraj5112]

Hello, I got Fitbit Blaze as a birthday gift from my girlfriend three weeks ago. I was so happy when I found out that I will get them. All the time I took care of them but today morning after I was sleeping with blaze on my hand I found the screen cracked! I am very disappointed because I have had Charge HR for 14 months before and I had absolutely no problems with it all the time and it had only plastic screen and Blaze should have gorilla glass. What is wrong with my Blaze?? 

[Baboa69]

Fitbit sent a customer service survey to my email after I argued with them
about only giving me a 25% coupon to replace their broken product. I filled
it out stating how I felt about the product and their lack of interest in
correcting the issue. I originally purchased an HR and the charging port on
it broke within 7 months, they sent me a replacement for that since it was
under warranty. The replacement (more than likely refurbished) quit
charging less than 3 months later, so I purchased the Blaze only to have
the screen crack in less than 6months.

[cab5599]

No one has reached out to me to resolve anything. I still have a brand new fit bit with a cracked screen and the only option I have been offered by fit bit is 25% off a brand new one. Worst product and customer service I have ever experienced!!

[Glenners]

Exactly the same for me....virtually new Blaze, cracked screen (in normal) use. Offered a paltry 25% off a new one. No replacement or offer of repair. This is not acceptable customer service for what is an expensive piece of kit. Surely screens shouldnt crack so easily ? They are meant to be worn at all times and presumably during robust exercise. My advice would be do not buy a FITBIT as they are not "fit" for purpose !!

[Wedge3x]

Yes the same thing happened to me woke up there was a crack on the screen. After looking at a lot of comments on this thread I decided to call Fitbit the first lady told me that she cannot do anything however I didn't stop there I called back the next day got a different customer service rep they were very helpful two weeks later I have a brand new Fitbit Blaze on my wrist I'll continue to do many years of service as Fitbit they're great.

http://contact.fitbit.com 

[Dlamparter]

My fibit blaze screen is cracked!!! Im

so upset! I love this watch/ tracker so much! I will contact customer service! 

[Walkerhunter07]

Good luck with that!

[Agolitz]

Good luck! I hope they take care of it for you! 

[Patra38]

Am glad it was resolved dear keep counting those steps.

Sent from my iPhone

[Patra38]

Am glad it was resolved dear keep counting those steps.

Sent from my iPhone

[Glenners]

it's certainly not been resolved... Fitbit refuse to replace or repair the damaged screen !

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[Glenners]

it's certainly not been resolved... Fitbit refuse to replace or repair the damaged screen !

Sent from my iPhone

[Walkerhunter07]

I don't think I'll ever buy a fitbit again or have anything positive to say about there expensive trackers that you can't buy replacement parts for.

[kslick]

Same for me. My screen cracked and all they offered was 25% off a new one. I understand its been over a year but really? When I had the Charge I had to return it twice because the band kept peeling. So I finally upgraded to the Blaze. Very disappointed in only receiving 25%, been with Fitbit since 2014 . No way I'm buying a new one when it could just happen again. 

[Wedge3x]

Call back again and talk to someone else

[kslick]

Tried 3 different times and got the same response. 

[Wedge3x]

Purchase a screen protector a small piece of glass that will stick to it and protect it and keep it working it's been working really good on the cracked one that I still have

[kslick]

Will do...thanks for the info.

[taz4352]

I've had mine since February of 2016. The first thing I did was buy a screen protector from Amazon (Spigen) and mine has never cracked.

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[taz4352]

I've had mine since February of 2016. The first thing I did was buy a screen protector from Amazon (Spigen) and mine has never cracked.

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[Glenners]

Thanks for the advice....

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