Sleep stages not working on Blaze

[Sammyg21]

I have the most up to date app and my iphone is up to date as well. Yesterday, my sleep stages tracked, but last night it did not. I've restared the Fitbit, the phone, installed, uninstalled, and reinstalled. Nothing worked. Any idea how to fix?

[1952]

My app is up to date. I get no sleep stages. I get no error messages.

[itacurubi]

It's happening to me too. Once two days ago and then again last night.

I can tell from my heart rate info that I was asleep for at least 6 hours. And from my steps that I wasn't sleepwalking.

Charge2. IOS device/iTouch.

[Nerissa11]

Is it supposed to work with the charge HR as well? If so mine still hasn't registered the sleep stages

[WhitneyCate]

My fitbit blaze is not tracking my sleep stages, nor is it giving me an error message. Am I doing something wrong?

[1952]

Your mistake was buying Fit Bit. I have the Blaze and the sleep stages
worked a couple of times over several months. I have purchased the Early
Sense sleep monitor on Amazon which is placed under your mattress. It works
beautifully and does so much more.

[vitalspark]

---

@1952 wrote:
Your mistake was buying Fit Bit. I have the Blaze and the sleep stages
worked a couple of times over several months. I have purchased the Early
Sense sleep monitor on Amazon which is placed under your mattress. It works
beautifully and does so much more.

---

Wonder why this thread is tagged as solved? It's not solved and never has been.

[Timgilp]

I think anyone wanting a reliable sleep monitor should follow your lead . Mine worked well last night but Doin the same tonight is not guaranteed. It just seems impossible to rely on this feature and it remains a bit of a gimmick I am afraid . 

[gerardjp]

I'm running the Android app v 2.56 with the Charge 2. Sleep stages didn't calculate last night. This is the first time this has happened. No in app error notifications for this. 

[RickyBee]

This issue is NOT solved. I see others posting now who like me are having this same issue of sleep stages not working right. In my case I see rudimentary sleep stages that seem to be based on motion (awake, restless, asleep) rather than heart rate. I am not getting light, deep, rem and awake as I should.

I have the most up to date app version installed on my Galaxy S7 (version 2.56). I have had my Blaze for over 3 months and it has tracked sleep flawlessly all that time until now. The heart rate data is recorded and I can see it when I look on my dashboard using my computer.

[1952]

Join the crowd. You're the lucky one. Mine works maybe once every week or
two. Error messages are B/S. What do they solve? I bought the Early Sense
Sleep monitor on Amazon which goes under my 18" mattress and records
perfectly every night. Fit Bit Can't record even with skin contact. I even
get a breathing rate along with heart rate and sleep stages.

[Sibyline]

It is now September 2017, and the sleep stages on my new Blaze just stopped working too. I'm thinking that the way it usually goes with Fitbit, we shouldn't expect this to be solved. There are always built-in errors to make us buy a newer model.

[dthompson16]

I have a Mac that I use for my Fitbit and fitbit.connect--I do not use a phone or iOS app with Fitbit. Some time ago the dashboard was displaying the sleep stages but now no longer does so. 

[G-Squared]

I was very lucky with this feature until last night's sleep. The feature skipped a beat about 2 months ago for one day. I re-installed everything and it has worked every single night since. I counted myself lucky after reading all of these posts. I'm never surprised that no matter what product we buy, there will be a percentage of us who are having problems but one thing became clear, Fitbit fails to communicate to it's customer base.

The other day I got a notice from Fitbit on their new watch product for $300. Even though I've had good luck with my blaze up until last night, when I saw the ad I thought - there is no way I'm spending $300 on a watch from Fitbit. That was not based on my experience with the Blaze. Totally based on the quality many others have experienced and the long delay in fixing. 

You should think about this Fitbit. Get in front of the problems and communicate your efforts to your customer base. 

[MalcolmG]

I have a Blaze and my wife has HR2. Neither are now recording sleep stages. It is not my watch or her watch. It is not my app or her app, It is obviously an endemic problem that Fitbit need to address urgently. Like many others, I think the recent advert for the new watch is somewhat to blame. perhaps a bug in the system, unintended or perhaps not.

[Bertierossi]

Same as many others here... Worked fine until last 2 nights. This is the main reason I bought the thing! Very frustrating and I hope it's solved pronto...

[Ajtw_1974]

Mine suddenly stopped tracking sleep stages the last 2 nights as well... and no error message either.

[accjulie]

Same here. Sleep stages stopped two nights ago. Very strange since there hasn't been an app update or anything. 

[Bertierossi]

Yes that's what I thought... No change in any variables so it must be
Fitbit
--
Regards Robert Day

[BarbB61]

My Blaze (which is only about 3 months old) just stopped tracking my sleep the way it should... I am now only getting the sort of information I was getting with my Flex 2.

[kesgardner]

I'm now having the same issue with my Blaze not recording sleep stages the last two nights after months of it doing so perfectly. I've seen the error message both times, but none of it applies to me. Any other ideas on what is causing the problem and how to fix it? Thanks.