03-31-2017 06:18 - edited 04-01-2017 13:31
03-31-2017 06:18 - edited 04-01-2017 13:31
Sleep stages not working since updated on Tuesday... See attached
Update. Still not working and no respond from Fitbit...
06-01-2017 02:49
06-01-2017 02:49
I don't have that option in my settings? That would suggest you are several updates in front of me, strange...
06-01-2017 23:50
06-01-2017 23:50
I've messaged the moderators directly before and had no response.
I'm having the same issue with sleep stages and have been since April.
06-01-2017 23:53 - edited 06-02-2017 00:01
06-01-2017 23:53 - edited 06-02-2017 00:01
Not responding seems to be what they do best next to selling a product that does not work as advertised.
Could this be seen as false advertising in which case would Fitbit have to refund
06-02-2017 08:00
06-02-2017 08:00
I'm starting to notice a pattern...
I get sleep stages when I don't meet my sleep goals.
I get the basic sleep analysis when I meet my goal (over 7hr, 50min).
The pattern is pretty consistent.
06-02-2017 08:33
06-02-2017 08:33
I was starting to think the same. Also I seems like if the app has updated it seems to affect it.
Maybe unrelated the HR sensor seems to drop out if you go above 140 ish. The reason I mention this is if the HR sensor has inconsistencies it could interfere with the sleep patterns.
06-02-2017 14:10
06-02-2017 14:10
06-03-2017 08:48
06-03-2017 08:48
Uninstall App then reinstall BUT do not apply Update. Turn off automatic updates on your device (phone)
06-03-2017 11:22
06-03-2017 11:22
06-03-2017 11:23
06-03-2017 11:23
06-03-2017 11:23
06-03-2017 11:23
06-03-2017 11:24
06-03-2017 11:24
06-09-2017 05:32
06-09-2017 05:32
Mine has never worked! My friend's has the correct analysis with REM, deep and light sleep but mine is the basic and has never been otherwise. Has anyone figured out maybe it depends on the kind of Fitbit you have? I have the Alta. Does that matter?
07-01-2017 01:49
07-01-2017 01:49
Mine has never worked. After 8 hours solid sleep the app reports 2 hours bad sleep... Useless. The old stat was much better.
07-08-2017 14:32
07-08-2017 14:32
Mine worked once last week with the sleep pattern and that was it, and it wasn't associated with meeting my sleep goals. I am disappointed it doesn't work nightly.
07-08-2017 14:34
07-08-2017 14:34
Mine worked once last week with the sleep pattern, and it wasn't associated with meeting my sleep goals. I am disappointed it doesn't work nightly.
07-08-2017 14:36
07-08-2017 14:36
Hi, where is "sleep tracking" in the app as I haven't seen it. Thanks.
07-09-2017 07:12
07-09-2017 07:12
07-09-2017 07:18
07-09-2017 07:18
07-09-2017 09:52
07-09-2017 09:52
07-09-2017 12:28
07-09-2017 12:28