Step total decreasing - help!

[Kimisdashhhhh]

Today is Monday and the start of the work week hustle. I ended my work out today with 14000+ steps. Over the last 3 hours my total has dropped down to 12,000. I have reset the device but it is still happening. Has anyone else had this problem? Any suggestions?

[AndrewFitbit]

@Kimisdashhhhh Check out the post I made in this thread here. Sounds similar to what you're experiencing.

[mardon41]

I am having the same problem with total steps, I was at around 77 K, dropped to 66, today is at 50. What is going on ? Please help

Maria

[shipo]

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@mardon41 wrote:

I am having the same problem with total steps, I was at around 77 K, dropped to 66, today is at 50. What is going on ? Please help

Maria

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Are you referencing your true total steps, or are you referring to your rolling 7-day total; your total steps will never go down, your rolling total will drop after midnight every day as the 7th most previous day's activity drops off.

[mardon41]

Total steps, lifetime steps

Maria C

[shipo]

Can you please provide a screen shot of what you're looking at.

[mardon41]

Cannot insert the screenshot, sorry, but this is what I am talking about

. Dashboard/Friends, shows total lifetime steps. 

Tks

Maria

[jmattwood]

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@mardon41 wrote:

Cannot insert the screenshot, sorry, but this is what I am talking about

. Dashboard/Friends, shows total lifetime steps. 

Tks

Maria

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You might want to edit your post to remove the three miles of white space 🙂

Anyway, on Dashboard/Friends, it shows the last 7 days total, not lifetime.

[mardon41]

Sorry for the "long" previous reply, and the oversight.

Where do I go or what do I do to show lifetime steps ?

Thanks soooooo much for your prompt replies.

Maria C

[shipo]

@mardon41, if you're looking at this screen (phone):

Or if you're looking at this screen (Fitbit.com Dashboard):

Then all you're looking at are your steps for the six previous days plus whatever you've done today.  To look at your lifetime steps you should look at this tile on the Dashboard:

[mardon41]

Thank you oh  so mcuh, I so appreciate you all !

Maria C