Can't find tracker

[Lissakye]

When i try to sync my charge 2 to my phone, it says tracker not found. All the settings are turned on to sync and I've restarted it and nothings working. It's new and had been working fine until today. 

[USAF-Larry]

What changed between the time that it was successfully syncing and now, @Lissakye? What phone do you have? Did the phone's Location Services get disabled?

[Lissakye]

Nothing changed that I know of. I have the Samsung s7 and I just checked the location settings and they are turned on. I am charging it now because when I restarted it, it seeyes like the battery was low. Could that make a difference?

[USAF-Larry · Accepted solution]

@Lissakye, the battery being low should not prevent it from syncing.  Check to see if you have WiFi turned on - if it is turn it off and then try syncing again. Some phones tend to have conflicts between Bluetooth (needed to sync) and WiFi?

[Lissakye]

That worked!! Thanks so much @USAF-Larry

[USAF-Larry]

Great ot hear, @Lissakye!  Keep on Stepping!

[Rhondabird]

It worked before and now it can't find tracker. Turned off and on phone WiFi and bluetooth. Nada. Help!

[Lissakye]

@Rhondabird do you have your Bluetooth on and WiFi off on your phone?  That's what worked for me and i also reset my fit bit. 

[Healingwind]

Charge 2 was synced on my samsung S5, but quit ar 5:32am on 1/13/17.  Now everytime I try to sync it says Tracker Not Found.  Have turned bluetooth off and on, restarted phone, updated phone. Charged the fitbit. How do I solve this problem?

[Rich_Laue]

A restart of the tracker might be needed, if it is a hardware problem try restarting it 3 times.

Go to yhe phones Bluetooth settings and tell the phone to forget the tracker

Niw if it is a driver/hardware lockup, a complete shutdown of the phone might be needed. 

[Lissakye]

Have you tried re starting the tracker? Sometimes it needs a re-boot. Also some of the Samsung phones conflict when both the blue tooth and wi fi are turned on. Try Turing off wi fi but keep blue tooth on 

[Austin78704]

THANK YOU! I performed EVERY STEP that fitbit advised - probably twice. I found your solution today, and it worked! I have an android Samsung Galaxy S6. This was such an EASY solution! Thanks again*

LeAnne

[cmwag]

How do you reset the tracker? Will it loose my stats that didn't sync?

[Ginnystracker]

Tracker not syncing

[USAF-Larry]

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@cmwag wrote:

How do you reset the tracker? Will it loose my stats that didn't sync?

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@cmwag, follow the instructions in this help article, How do I restart my tracker?   No data will be lost.

[Ginnystracker]

Perfect! Thank you!

[Grandmadawn57]

My flex isn't syncing. It says cant be found. Last time synced was about 11:00 am. Wifi and blutooth is on.Restared phone different times. Logged out also.still no tracker found. I got this for Christmas. Should work better then it does.

[USAF-Larry]

@Grandmadawn57, you don't say which phone you have, buy you might try turning off WiFi, then try syncing again.

[Grandmadawn57]

I have a Samsung Galaxy 7 phone. Wifi was off and didn't find tracker. Turned on anstill can't find tracker.

[Rich_Laue]

Hello @Grandmadawn57 follow the steps above that @USAF-Larry ppsted to restart your tracker

https://community.fitbit.com/t5/Charge-2/Can-t-find-tracker/m-p/1843085/highlight/true#M31144