Charge 2 Blank Screen But green lights on

[DicoBit]

Charge 2 screen went black. The green lights on still. I tried charging, restarting but no luck. It vibrates and shows working on app. Any ideas???

[FishnDan]

Not sure how this message works but I did not intend to go after anyone and
apologize if my reply to someone that seemed upset that anyone would say
something positive about FitBit was directed at you. I hope you are able
to get a satisfactory replacement for your item. I was happy with the
discount they offered me, others expect more.

[debs310]

Didnt work for me.

[Ltwalsh]

My charger is doing the same thing.  A few days ago, it just started running through all of its options as if I was pressing the side button but I was not.  Fin sly it stopped.  Then yesterday I notice kind of a split screen.  Some of the lines across the screen went missing.  I plugged it in an charged it, now the screen is blank.

Tried reset options strike blank.  Green lights are on and it vibrates.  Also notices steps from yesterday did not synchronized. 

[RicardoFitbit]

Hello guys, I'm here to continue providing assistance with your Charge 2 devices, my sincere apologies for the delay in responding. I'd to give you a welcome to our Community Forums @KenKen11 @Zeulo @TreyFL @mcguirem @allen4720 @Jvasquez @DChoi @Mskidrock40 @jsonlee @debs310 @Ltwalsh. Also, it's nice to see you again participating and posting  @jaumealaska @danmac520 @FishnDan @upset1 @Katehill80.

Since all of you are experiencing the same situation, I'd like to recommend you all to check our help article: Why isn't my battery charging on my Fitbit device? if the device is completely unresponsive, but if the heart rate green lights are still flashing, please try our restart process. If by any chance the screen of your Charge 2 devices doesn't respond after trying such steps, I recommend to get in touch with our Customer Support team to receive further assistance directly with them. For any inquiry related to our limited purchase warranty, please check: Return Policy and Warranty for more information and details. Take in consideration that our Support team refer to our policies to move forward when it comes to evaluating the eligibility for a replacement device. The feedback that was submitted is appreciated, it help us to evaluate our procedures as a reference.

I'll be around if any of you have any additional questions.  

[Karo93]

Hi there,

I woke up up this morning and tried to check the time on my Fitbit and found out that the screen doesn’t  display anything. The green lights are still on however the screen is blank! I’ve followed your advice and tried to reset it, unsuccessfully unfortunately. 

What else can can I do to fix it? I can’t live without my Fitbit 😭 

[FishnDan]

These posts seem to be coming directly for me to address. All I can say is
when it happened to me I opened a chat with the service team link on their
web site. Mine was out of warranty but they offered me a discount. Seems
25% on a new charge 3 or 40% on an Ionic. Seems to be a standard offer if
you talk to them. I got the Ionic. I used my credit card that adds a
year or more warranty to what I purchase instead of getting extended
warranties. Both Charge 3 and Ionic are water resistant that prior
versions were not. I think water vapor eventually condensed inside my
charge 2 which shorted out the screen. I still take the Ionic off and put
it on the charger when I know it will get wet like when I shower out of
habit.

Last time I took a small electronic device apart all you see is a black dot
with small wires coming out. The very tiny circuitry is usually protected
in an epoxy of some sort. There is no repair on miniturized circuts like
this just replace.

[RicardoFitbit]

Hello! My apologies for the delay in responding. Welcome aboard @Karo93, I'm happy to assist you today. It's nice to see you again @FishnDan, welcome back.  

@Karo93 I'd like to appreciate your time and patience troubleshooting your Charge 2 prior posting. Our Support team informed me that they already provided you with assistance regarding your Fitbit behavior, therefore, I recommend you to contact them back if you have any additional questions about the resolution that was provided by them. I'll be here if you need anything else.

@FishnDan Thank you for sharing your thoughts and experience with us and our Fitbit Ionic, the feedback that was provided in your post is appreciated. Let me know if I can assist you with anything else, I'll be around.

Keep me posted. 

[CathQ]

Hi,I have tried all the steps mentioned and my screen is still blank. My watch has been with me for close to a year. Can you kindly advise resolution. 

[jaumealaska]

Immediately put in a warranty claim.



Sent from my iPhone

[FishnDan]

Best I can offer is go to their web site and start a chat with customer
service on what you have done. Worst case it seems is a discount on next
purchase. They may have something that might help also. Have to chat with
them to find out. I wish you well.

[CaseyWatkins]

 My Fitbit to still records and has green lights but the screen is blank. I tried to restart suggestions and it won’t work.

[FishnDan]

I think your only option is to go to to their web site and open a chat with
customer service about your problem. If they don't have a solution and its
out of warranty they may offer a discount on a replacement.

[RicardoFitbit]

Hello guys! I'm happy to continue providing assistance, my sincere apologies for the delay in responding each of your posts. Welcome to the Community Forums @CathQ @CaseyWatkins. Nice to see both of you again participating @jaumealaska and @FishnDan.

@CathQThanks for troubleshooting this prior posting, your patience with this situation is appreciated. I'd like to let you know that a ticket was created on your behalf to receive further assistance directly from our Customer Support team. Same for you @CaseyWatkins. That said, please keep an eye to your email inboxes, they'll be in touch with both of you soon. In the meantime, don't hesitate to ask me any additional questions.  

@jaumealaska @FishnDan Thanks for the suggestions that were shared in your posts, the willingness to help is always appreciated. Don't hesitate to contact me back if both of you need anything else. For any inquiry related to our warranty policies, please check them here. 

See you around.

[DChoi]

How do I un-follow this post.... ?
It just adds to the irritation seeing so many of us having the same problem; reading the same up-to-no-good solution...

[RicardoFitbit]

Hey @DChoi nice to see you again, let me answer your question.

if you don't want to keep getting emails about this thread, please unsubscribe by going to the upper right corner of the thread, clicking on the gear icon and choosing the option "Unsubscribe".

I'll be here if you need anything else. 

[KatieSchmidt]

Hi. Unfortunately, this happened to my Charge 2 yesterday. I’ve charged it and tried to restart it multiple times with no luck. Is there any other solutions to get the screen working or does a case need to be opened like you mentioned above? It is showing fully charged on the app but says ‘looking’ when I swipe down to sync it. 

[DChoi]

ok found the un-sub btn

thanks that helps

[Toureurope]

I'm having the same problem.  Green lights on. Everything seems to be working but the screen.  I did notice this week that the numbers on the time seem to be off centre and missing the bottom of the numbers a bit.  Tried several different USB plus but nothing v Has anyone found a solution?

[FishnDan]

When I've had sync problems turning my bluetooth off on the app device and
then on a few seconds later would solve my problems. This may not work for
you if you have the blank screen problem.

[Sarahbara83]

This happened to me today also. It counts steps and vibrates but the screen is black.