Same issue with me. Been a loyal Fitbit user since 2015 and each year, it seems I’ve had to replace my tracker due to quality issues. Last week, when I woke up, I noticed cracks on my 1.5 year old charge 2 tracker. The crack appears to come from within (very similar to a previous post that described it as little mountains). I called Fitbit and was told that cracks were not covered under warranty and the best they can do is a 25% discount. Very disappointed in the poor quality of these trackers as it appears like their acquisition business model depends on having units fail existing customers. Seriously considering going with an alternative, but am also too invested in the data that I’ve had with them throughout the years. Has anyone been in a similar situation? Any recommendations for an alternative fitness tracker that is not a watch? Thanks in advance.
