Charge 5 Retroflip clockface feedback

[Sildil]

Hello,

I would like to use Retroflip clockface (one of very few useable in my opinion), but it does not show steps once the number exceeds 10000 and the language of environment is Czech. It works only if I switch to English.

Is there any way to report this issue?

Best Regards

Moderator edit: subject updated for clarity

[DavideFitbit]

Hi, welcome to the Fitbit Community forums, @Sildil. 

Thank you for sharing all these details about the problem you're experiencing with this clock face. 

If possible, could you please share a picture of the problem you're experiencing with the Retroflip clockface when you have Czech language selected? This would be of great help so the team an look into it. 

I'll be around. 

[Sildil]

Hello Davide,

Thank you for a response.  I have tried my best, but I am not able to insert a picture.  I am experiencing the same issue as guys in this thread.  So at least I will try it through external links.  English language vs Czech language.  As you can see there is just an empty blue rectangle in Czech version.

[DavideFitbit]

@Sildil Thank you for sharing these pictures; I was able to see the problem you mentioned earlier. 

Just to confirm, this happens specifically when you select Czechia as your location in the Fitbit app, correct? In the meantime, please let me know if you already tried the three pulse restart method and if you continue to have the same problem afterwards:  

1. Connect your device to the charging cable. For instructions, see How do I charge my Fitbit device?
2. Press the button located on the flat end of the charger 3 times (end of the USB cable), pausing for 1 second between presses. Then wait 10 seconds or until the Fitbit logo appears.

I'll be around. 

[Sildil]

Hello Davide,

I am setting language via profile setting on fitbit.com website. As for the restart of my Charge5, that's something I also tried. It still looks the same.

Thank you.

[DavideFitbit]

@Sildil Thank you for your reply and for confirming that you had already tried the restart. 

I will try to reproduce this on my Charge 5 as well to see if I get the same result. In the meantime, could you please try to set up your Charge 5 as a new device in your account as well? This has been useful for other users having similar problems. 

In addition, please try changing to a different clock face and then select Retroflip to see if you continue to have the same inconvenience. 

I'll be around.