Charge 5 battery draining quickly after the update

[bttrswt36]

Updated the firmware on my Charge 5 and immediately the battery, which had no issues previously, started draining within 24 hours. Three days later it is now completely dead and won't charge. Fitbit is taking zero responsibility for this even though it is their update that caused the issue. I'm assuming other people are experiencing this as well? I find it completely unacceptable...

Moderator Edit: Clarified subject

[RachelTsang]

My charge 5 has serious battery drain after recent update. It has 99% battery in the morning and drops to 40% in the afternoon. Now it needs to be charged everyday. Hope this can be fixed very soon.

[TanyaBray]

I’m having the same issue and my device is also struggling to hold a charge. Would like a solution.

[rdr07]

I am having the exact same issue. Working fine one minute, then black screen. Tried the reset multiple times to no avail. I also changed the clock screen, but have not been able to see it.  Vibration works and for now it still tracks, but as of today, the battery started draining very quickly. Software was updated last Sunday and begin to have issues on Friday. Haven't seen a resolution yet.

[Monas1979]

Yes, same here. After firmware update, dead as can be after 2 days. Busy dealing with customer care. Charge 5 is just over a year old and I’m not happy. 

[sliverdragon37]

I'm having the same issue, only 6 months with it too.

[Karinewi]

Is there a way to roll back this update?  I am having the same issue and not happy at all.  4 hours and it is dead!

[bttrswt36]

@MarreFitbit as @Karinewi posted, is there a way to rollback the update?

[jlp432]

Same here, hoping my warranty covers this as it's under a year. If so many people have issues, surely they can't just say "deal with it"?

[Karinewi]

I'll be contacting support today. Stay tuned 

[Christine_kirby]

I am in the same vote.

Not happy at all - please let us know what happens with the support team.

[Artsysoup]

Also a part of the firmware update now won't hold a charge for more than a few hours club.

[bttrswt36]

Any acknowledgement at all moderators?

@LizzyFitbit @MarreFitbit @CrisVillaFitbit 

[Chiara44]

Mine was 14 months and that was the response I got. I told them why would I pay hundreds more for a watch I now know doesn't work and they don't support. I asked if they'd meet me halfway with a discount on a newer model and they stated due to their knew contract with Google they cannot offer promo codes to unwarranteed members. Peace out fitbit

[cksof3g]

Same as others.  Recent update to my charge 5 performed, battery draining within the day, This morning it’s completely dead, will not charge.  

[EstuardoFitbit]

Hello everyone, it is really nice to see new faces around the Community Forums. 

I would advise to read this help article, which lists the features that can affect your device's battery life, in light of what you guys have said.  

I appreciate the information that you've provided about your Charge 5 and I were able to confirm that some of you already contacted the Support team and get your device replaced under the standard warranty your device come with.  

It can be especially challenging when a device is no longer protected by the warranty, but even while Support is happy to assist you with any issues you may encounter with the product, they must follow the official warranty policy, which begins on the day of purchase.

In light of this, I can advise getting in touch with our Support team as soon as possible. If necessary, they will determine the status of your device's warranty.

Thank you for taking the time to share your feedback; comments from users are always useful to continue improving the quality of products and services.  

[bttrswt36]

The problem is not the device, it is the impact your firmware update has had on our device. The fact that your company will not take responsibility for an update rendering devices unusable is not acceptable. There has been zero reach out to attempt to roll back the update so our devices can be restored to their previous working state. This is a firmware issue, take responsibility.

[RyRo1]

My Fitbit is acting the same since firmware update. I’m also getting email reports saying low charge but when I put my device on charge it’s saying on my actual device that it’s at 70%.
It was working fine before hand 🙁

[Karinewi]

Offer a firmware rollback please.  That is the what has created these devices to act up.  I am in IT this isn't that hard, why are you pushing away good customers?

[bttrswt36]

https://www.google.com/amp/s/www.bbc.com/news/technology-68140297.amp

We should all start reporting it to news outlets