09-26-2021
21:25
- last edited on
09-28-2021
10:29
by
DavideFitbit
09-26-2021
21:25
- last edited on
09-28-2021
10:29
by
DavideFitbit
I have had the new Charge 5 for 2 days. The battery discharges within a day. GPS is off, the phone is not set to always on. In looking over the troubleshooting instructions from Fitbit, it seems that you essentially have to disable all of the features that were selling points of this device in order to get decent battery life. Even my ancient Charge 3 got 6 days on one charge! Has anyone with this battery problem found a solution other than disabling everything?
Answered! Go to the Best Answer.
07-18-2022 13:19
07-18-2022 13:19
I echo your sentiment and that of many others on this thread. I've been on and off with Customer Services for weeks and being sent around in circles. I'm tempted to contact Best Buy where I bought it and maybe see if they can work to get me a replacement.
At a certain point, they should have just offered a free replacement or upgrade if software cannot remedy the issue.
07-18-2022 14:06
07-18-2022 14:06
07-18-2022 15:32
07-18-2022 15:32
my experience is similar to yours. Since restarting on 4th day after going flat in 24 hours, 3 days in a row, I’ve had no problems and am now at 48% after 5 days from last charge, I did the firmware update about 5 days ago but I was already getting good discharge rate so don’t think that made much difference. My usage is similar to yours.
07-18-2022 15:37
07-18-2022 15:37
Best Answer07-18-2022 15:46
07-18-2022 15:46
I’ve only received one update. It was about 5 or 6 days ago. I deleted the email that informed me about it.
Best Answer07-18-2022 15:58
07-18-2022 15:58
The LONG awaited, LONG promised Charge 5 firmware update just loaded onto my tracker moments ago. Now, we test and see what happens......
Best Answer07-18-2022 15:59
07-18-2022 15:59
I have not seen a firmware update. How did it come down? Was it in an email or automatic update through the app? I am just asking. I don't know if I should do the update as since my original post in March, doing the same thing you are doing has so far. I restart my fitbit after I charge it to 100%. Doing this, I have gotten about 8 to 9 days out of my fitbit.
Thanks in advance for your response.
07-18-2022 16:02
07-18-2022 16:02
Where do you even find the firm ware update. Wasn’t sure where to look or how to do it lol
07-18-2022 16:02
07-18-2022 16:02
Can someone who got the firmware update please share the firmware version (its viewable in the app, when you select your device from the account page)
I'm currently on 57.20001.149.11, that is without any recent update that I am aware of
Thanks
07-18-2022 16:09
07-18-2022 16:09
Here's what I just updated to:
Best Answer07-18-2022 16:11
07-18-2022 16:11
@Wildcatguy thanks
To those who are asking how to get the update, my understanding is that the app will notify you once its available
Best Answer07-18-2022 16:11
07-18-2022 16:11
Best Answer07-18-2022 16:22
07-18-2022 16:22
Just to confirm how to update the firmware, here is the official guide ...
https://help.fitbit.com/articles/en_US/Help_article/1871.htm
Best Answer07-18-2022 16:24
07-18-2022 16:24
Looks like you got a newer updated firmware. Hopefully we will get this soon.
Best Answer07-18-2022 16:32 - edited 07-18-2022 17:36
07-18-2022 16:32 - edited 07-18-2022 17:36
My Fitbit Charge 4 died on me today. Fitbit offered me a discount to purchase a new tracker from them. I've read lots of good things about the Charge 5 until I come here and read about the horrible battery life. I guess I'll hold off purchasing it until I hear this software issue resolves the problem. Sounds like it might have for some people. I guess I'm in "stay tuned" mode.
Best Answer
07-18-2022
17:20
- last edited on
07-19-2022
11:36
by
DavideFitbit
07-18-2022
17:20
- last edited on
07-19-2022
11:36
by
DavideFitbit
That is the same version I have 20001.149.11 yet someone else seems t have a more recent one 20001.171.50. I have charged and synched my device but no change. Does Fitbit publish the latest version anywhere. I am beyond frustrated.
@Wildcatguy What version loaded for you?
Best Answer07-18-2022 17:33
07-18-2022 17:33
My Charge 5 just this evening updated to:
57.20001.171.50
Best Answer07-18-2022 18:07
07-18-2022 18:07
I keep hitting "check charge 5 for update", and says "up to date"... not!
07-18-2022 18:20
07-18-2022 18:20
I went to the app on my phone and it said there was a firmware update there. I just got done downloading the firmware update. I hope it does not mess up my C5.
07-18-2022 18:25
07-18-2022 18:25
I think that My version is 3.63 (36355015). Not sure what the numbers in brackets mean.
Best Answer