10-22-2024
13:50
- last edited on
10-26-2024
14:13
by
FatimaFitbit
10-22-2024
13:50
- last edited on
10-26-2024
14:13
by
FatimaFitbit
Hi I have been unable to sync my phone (Samsung Galaxy J6) to my charge 5 since 20/10/2024. It was working well prior to this date.
I have done all the steps in previous posts including:
Unpair your Fitbit device from your phone's Bluetooth and Fitbit app.
Unpair other Bluetooth devices that you may also have paired to your phone's Bluetooth settings.
Force quit the Fitbit app.
Turn off other Bluetooth connections when not in use. This can help to prevent connectivity issues or Bluetooth interference.
Shut off your phone and turn it on after 1-2 minutes.
Turn on the Bluetooth on your phone.
Plug it into the charging cable and open the Fitbit app.
Setup your Fitbit device.
If there is no connection, restart your Fitbit device.
Once your Fitbit device is paired and syncing, please proceed to set up your other Bluetooth devices to your phone again.
I have uninstalled and reinstalled the Fitbit app multiple times, but it will not pick up my Charge 5 watch any more, and keeps telling me to try again, which I have also done.
I have turned the Bluetooth off, turned the phone off and restarted the devise multiple times with out resolution.
Moderator Edit: Clarified subject
10-23-2024 00:54
10-23-2024 00:54
Same problem here?
10-23-2024 04:54
10-23-2024 06:18
10-23-2024 06:32
10-23-2024 06:32
10-23-2024 06:50
10-23-2024 06:50
This sounds like a Fitbit problem at this point. I've tried all this. And I've tried clearing the data from the Charge 5. My phone has the correct version of the app and my operating system is high enough. This is very frustrating. Is this their way of forcing us to buy new ones?
10-23-2024
06:54
- last edited on
10-25-2024
06:14
by
ManuFitbit
10-23-2024
06:54
- last edited on
10-25-2024
06:14
by
ManuFitbit
Happened to me today. No sync? In my morning walk. First time this has occurred.
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Oh no! I don't want to do that to resolvemine.
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Probably forcing us to login with
10-23-2024 07:02
10-23-2024 07:02
I have NOT switched to #Google because I really didn't want #Google to have - host all my fitness data. #Google too powerful for me. I don't want to share my data with them. I don't trust them.
Fitbit has been such a great product. Although I've had many many difficulties with the Charge 3.
Plus the charge5 quit having the clock face light up when you turn your wrist - it has become manual to light up the clock face- takes TWO hands 🤣.
10-23-2024 07:06
10-23-2024 07:06
10-23-2024 07:54
10-23-2024 07:54
No, I have logged in with Google for a year. That doesn't solve it.
10-23-2024 08:09
10-23-2024 08:09
Same issue here since yesterday. Did all the steps, stood on my head, put my left foot in, spun around 3 times and nothing. Called support and I guess it's their problem. Was told to try again at some unknown time in the future.
10-23-2024 09:32
10-23-2024 09:32
Thank you for making the phone call for us. Now I know to at least just ignore it, instead of keep on trying. I'll try again this weekend.
10-23-2024 11:18
10-23-2024 11:18
Hello @Sunflower101 , @SunsetRunner , @Sha_Boom , @Cheepie , @MathGirl18
I'm seeing other users reporting syncing issues that seem to have started in the last couple of days. There doesn't seem to be any service disruptions according to the Fitbit Status Dashboard.
I've put in an inquiry about the problem and will report back if I get any updates.
Rieko | N California USA MBG PE
10-23-2024 12:38
10-23-2024 12:38
Same here. Thought it was just me! What's going on?
10-23-2024 13:53
10-23-2024 13:53
I have had this exact problem for 2 days, have followed all the advice and now can't even find my Charge 5 to pair with my phone, they are just not recognising each other at all! So frustrating, as I have spent a lot if money on various fitbits over the years - I think I am done this time, I have already had my Charge 5 replaced under guarantee as it failed after a few months after it got wet, even though it was supposed to be waterproof! Off to research non fitbit alternatives I think! 🤔
10-23-2024 14:31
10-23-2024 14:31
Mine is the same. Done everything on list but, still nothing. Really want an explanation.
10-23-2024 14:32
10-23-2024 14:32
Did you loose all your data?
10-23-2024 14:36
10-23-2024 14:36
10-23-2024 14:44
10-23-2024 14:44
This is what Tech support told me: They are having an issue with android phones syncing up. She said they were working on a solution. That was around 10:30 EDT this morning. Haven't heard anything back yet.
10-23-2024 14:47
10-23-2024 14:47
Mine isn’t an android