Charge 5 not syncing

[kaseyi]

Hi. I noticed yesterday that my charge 5 was not syncing to my phone. I tried to resync it several times and it did not update on the phone. Now in the past when something like this happened, I was able to unpair the Charge 5 and re-pair it. I un-paired it, but I could not re-pair it. I tried all the normal troubleshooting. I reset the Fitbit, I turned off and turned on the bluetooth on the phone, I tried turning off the phone and turning it back on, I tried uninstalling the fitbit app & reinstalling it but nothing happens. When I look at the available devices under the bluetooth setting, I see the charge 5, but when I try to find it within the app, it can't find it. It just keeps searching. Right now, it's been searching for 20 minutes with no results. Did something change recently that would cause this or do I just need to bite the bullet and get a new fitbit? Any help would be greatly appreciated.

For the record, I have a Samsung A-13 phone running android 14. My fitbit app version is the latest on the android play store and it was last updated on Oct 10th.

Moderator Edit: Clarified subject

[RiekoC]

Hello @kaseyi 

There are several Charge 5 users who have reported that they aren't able to sync to the Fitbit app. Please see this thread (<-- click link). I've put in an inquiry about this issue but haven't gotten a response yet.

Although I'm not sure that they have any information, it might be worth contacting Support (<-- click link) to report the issue. Complete the prompts until you get the option to chat or call.

[kaseyi]

Thanks for the reply. Yeah...after I posted, I saw the other threads. I apologize for not looking sooner. I saw I was not alone. I guess we just have to wait for the power to be to fix the app. Thanks again 

[RiekoC]

Hi @kaseyi 

No need to apologize. It's all good.

I encourage you to post on the other thread. I'll post updates there if I get any information.

[RicFix]

I have the exact scenario with a Versa 3 and Versa 4 . I also have the same phone Samsung A13 with the same software Android 14. You need a minimum Android 10 to run the App so this should be OK. Maybe the type of phone is impacting how the app is running? I've had no problems till last week so must be related to App or server!!!!

[RiekoC]

Hello @RicFix 

From the posts I've read, there is a known issue that affects syncing with the app for Android users. It seems that the problem started around the time the users updated their Fitbit app to version 4.28. The team is aware of the issue and has been working on fixing the problem.

FWIW, I've seen some users reporting today (25 Oct 2024) that they are able to sync again.

Please let us know if you are still having a problem with syncing.

[FamilleMarci]

Samsung A13, same problem, can't connect after i unpair my Charge 5. Before that, i couldn't sync for the last 2-3 days. 

[SoggyMoggy]

Samsung A13 here also - tried rebooting, resetting, re-installing everything before finding this info. Hopefully will be fixed soon.

[RicFix]

Yes this is very annoying. 3 fitbits and I cannot use any of them. Now the watch starts  to loose time because it is not synched to the App. 6 mins slow now. Fitbit have not made any notifications about the current synching issues. I presume this is all related to the recent App updates and may also be linked to specific models of phone. So now we have at least three A13 Samsung showing this issue. Just waiting for a new App release to appear 

[RicFix]

yes unable to sync but now cannot add any of my Fitbits. When swapping devices it fail to reinstall othe Fitbit so now have no device in my App and unable to add any as it can never detect any of my fitbits. I tried all of the reset, re-install, disconnect methods nothing works.Waiting for App update!!!!

[RicFix]

yes still unable to sync or re-add any of my devices

[Rhetaroo]

My Charge 5 has the same issue today. I also noticed that I have started to get messages from Google to encourage me to move my account to Google rather than keep it in the Fitbit app. My guess is that there has been a programming change to force users to move the account (and hopefully our data... I've had a fitbit for 10+ years) to the new Fitbit owners, the great monopoly Google. And they unfortunately always win. They will see the tried and true Fitbit users bail to another watch/monitor. 

Sad. 

[SammySunshine]

I have the same issue couldn't sync and now after following suggestions cannot pair my Samsung Galaxy A13 with my Charge 5. This started after my phone did an update I'm now on Android version 14

[RyleeBlaze]

I have the Charge 5 with a Samsung Galaxy A13 as well. I too am wondering if it's this specific phone. Because mine was all fine 3 days ago. I've literally spent 7 hours over the past 2 days trying to sync my fitbit. I’ve done EVERY SINGLE troubleshooting suggestion not less than 10 times. I'm beyond frustrated and all to boot, now the battery won't last 24 hours!! 

[RyleeBlaze]

4 Samsung Galaxy A13 with mine now too. 

[BillWalsh2024]

Still not syncing on Samsung A13. Does on Samsung A12 mind you.

[CurlyK]

Totally agree with your sentiments Rhetaroo. I cannot sync my charge 5 and have also declined to move my account to Google . For the record I am using a Motorola so not sure the type of android phone has anything to do with the problem 

[Rosem31]

My sense 5 is also not syncing on a Samsung A13. It would great if fitbit could give us an update. 

[bostonfan]

Any chance you’ve seen iPhone users experiencing the same issue? I guess maybe they gave android users back their sync & took it away from iPhones lol because I can’t sync as of Friday. 

[kaseyi]

well..seeing other people were able to make progress, I tried to pair up my Charge 5 and it still won't pair.  Oh well, guess I still have to wait