Charge 5 not syncing

[kaseyi]

Hi. I noticed yesterday that my charge 5 was not syncing to my phone. I tried to resync it several times and it did not update on the phone. Now in the past when something like this happened, I was able to unpair the Charge 5 and re-pair it. I un-paired it, but I could not re-pair it. I tried all the normal troubleshooting. I reset the Fitbit, I turned off and turned on the bluetooth on the phone, I tried turning off the phone and turning it back on, I tried uninstalling the fitbit app & reinstalling it but nothing happens. When I look at the available devices under the bluetooth setting, I see the charge 5, but when I try to find it within the app, it can't find it. It just keeps searching. Right now, it's been searching for 20 minutes with no results. Did something change recently that would cause this or do I just need to bite the bullet and get a new fitbit? Any help would be greatly appreciated.

For the record, I have a Samsung A-13 phone running android 14. My fitbit app version is the latest on the android play store and it was last updated on Oct 10th.

Moderator Edit: Clarified subject

[Cherrylw]

This does not work, my phone vmcannot find my fitbit 5 to pair. ANOTHER waste of a lot of time!!!! :watch: 

[Janiecoffman]

Still not working, after talking with support for 2 hrs last night. The latest version .2 still not working for me. 

[bostonfan]

Fitbit refuses to acknowledge the non-syncing is not just an android problem it's also an iPhone problem so this probably won't make sense to most android users maybe the pics will help. I don't know how to operate android but what I did on my iPhone to correct the problem was go under my iPhone settings scroll down through all the apps installed on the phone to find the the fitbit app unchecked every option then only checked bluetooth on. Got out of iPhone settings & went to the fitbit app installed on my phones home screen. It still wasn't syncing & when I tapped on my band & it still had wrong date & time from 4 days earlier. I then chose the option to add more devices & chose Charge5 my phones screen blinked for a sec & it was finally syncing again. Yes a bit of a circus act just to get it up & running again & granted I lost 4 days of data but at least I corrected the problem going forward.

Moderator Edit: Word choice

[RiekoC]

Hello @FatimaFitbit 

Please see the recent replies. The users are reporting that version 4.28.2 didn't fix the syncing issue.

Please let support know that the issue hasn't been resolved with the 4.28.2 update.

Thank you in advance.

[FatimaFitbit]

Hello everyone!

Thank you so much for following the suggested troubleshooting steps. I am very sorry for all the inconveniences this situation has caused.

I have reported this situation to our team, they are aware of it and are working on finding a solution. I will keep you updated.

Can you confirm if you followed the steps described in this thread and if it worked?

Thank you all in advance!

[Janiecoffman]

No, nothing has helped. I have tried so many times. I was on with support a couple hours last night, and tried again this morning. Nothing is working for me

[LGL99]

Every day for 6 days now I've followed the post suggestions why do think I'm pissed with how fitbit llc is handling this situation.

[cleethorpes101]

2 updates since mine stopped syncing 4 days ago, made no difference 

[cleethorpes101]

2 updates since mine stopped syncing 4 days ago, built my hopes up but no change 

[cheyfoo22]

Same problem here !!!   I performed all the actions they recommended and still nothing !!! 

What did they do to it ?

[benito71]

well join the club spent 1 hour with the tech at google  not able to help he just stop the chat and wen,t home.... 

they don t have the slighest idea of the problem

let,s hope they will find their error on the programing of the app

[GeorgeHerman]

4.28.2 still not connecting and syncing. Tried all the numerous steps in all the descriptions 

[RyleeBlaze]

I've done everything they suggest every day for 8 days now and my charge 5
still will NOT sync with my Samsung galaxy A13!!!

[benito71]

finally it s working 

you should advise by email when the update is in the play store...

[kaseyi · Accepted solution]

Well folks.  Here we are on the 1st of November and lo and behold, the .3 version actually works!  I was able to successfully pair my fitbit to my phone (A13) and it seems to be working great.  My thanks to the technical team over at Fitbit/Google.  As a former IT professional, I know when things go bad, sometimes it takes a while to get things working again (and yes, Sometimes it takes several updates - I know from personal experience that sometimes, even if you tested and things work for you, things sometimes don't work for everyone and you need to step back and figure out where you still are going wrong)  Thank you again

[benito71]

working

[FatimaFitbit]

Hello everyone!

Thank you all so much for updating us on this situation. I really appreciate your help and patience.

Our team has been looking for a solution and has recently launched a new version of the Fitbit app. Some users have reported that with this new version of the app they're able to sync their devices again. 

Please try to update your Fitbit app to the 4.28.3 version. If it doesn't work, please restart your phone and try setting up your devices again. For more information: How do I set up my Fitbit device? and Why can't I set up my Fitbit device? 

[SoggyMoggy]

Reconnected at last.

Unfortunately now only have about 6 months of data instead of the last 7 years.

Assume this is due to all the actions taken to try to reconnect originally.

Happy to reconnect 

Not happy with losing data