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Charge 5 only shows dots

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‎04-23-2022 06:43 - last edited on ‎04-25-2022 15:31 by Fitbit Moderator

‎04-23-2022 06:43 - last edited on ‎04-25-2022 15:31 by Fitbit Moderator

My charge 5 will only show the five dots on front I have plugged it into the charger held the buttons down the the battery does come up it's charged at 95% holding the buttons down I get some little squares on it around it but it does not turn off I really am upset

 

Moderator Edit: Clarified subject

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3 REPLIES 3

‎04-23-2022 11:25

‎04-23-2022 11:25

Hello @cherylw1956 

Hopefully I can help. Connect your tracker to the charger and press the button on the USB flat side of the cable. All charging cables that come with the Charge 5 have a button at the end of the USB cable, but it may be difficulty to see it but look closely. You need to press that button 3 times and wait a second between presses. Now wait about 10 seconds for the Logo to appear on the screen. 
Please let me know if this was the best answer to resolve your issue 😃 Happy Stepping!

 

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‎04-24-2022 11:22

In response to SunsetRunner

‎04-24-2022 11:22

Hello, FWIW rebooting doesn't appear to work when a corrupted clockface is present on a Charge 5. I stumbled upon this answer after attempting the reboot instruction. Rebooting didn't work and frankly it still doesn't do anything other than blank the charge screen when pressing the reset button 3 times. Meanwhile someone from tech support questioned what clock faces the issue occurs with and that led me to attempt to load an alternate clockface. I figured that the Charge 5 was stuck and wouldn't respond to anything, but it was just acting stupid. I was able to load an alternate clockface and the watch display came back. So, simply loading a clockface appears to fix the problem of 5 dots when the reboot instruction fails. Cheers.

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‎06-30-2022 05:26

In response to SunsetRunner

‎06-30-2022 05:26

Does not work.  I have tried several times.

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