Charge 5 stopped working black screen

[Alisonfb]

Can someone from Fitbit please help?

my charge 5 stopped working and I have a black screen.

i went to bed with 97% charge and when I woke in the morning the Fitbit was dead.

I put it on the usb charger and my app told me it had the full 100% after charging.

however, I can’t get ANY response from it to switch back on, black screen nothing! 

I checked the app again it still has 44% charge now but I can’t wake it up….any help appreciated 

WAS IT THE NEW UPGRADE ?????

[Marksoares42t]

How did you do this?
Since black our, I noticed full charge depletes in 12 hours. Tracking activity, but still black screen.

[sreenivaasa62]

Press the power button thrice whenever you see it.

Within 2 days at some point the display starts working for few hours before getting into black. If we closely watch it and get that time, we can do.

[CallMeNoName]

Was your Charge 5 within a warranty period?

[Marksoares42t]

So, my black screen issue is resolved, but now, whatever firmware hocus locus the do to get it resolved resulted in the rapid power loss issue.that I understand is also widespread among many users. This is completely new problem that I never had before experienced. Normally 3 days power was typically the duration. Now it goes from 100 - to zero in 6 hours.
Amazing they have control over theses devices but can’t get all of them working properly.
I’ll have to waist more of my time in support chat.
When I have some spare time. To be continued.

[SunsetRunner]

Here's my experience. Bought a Charge 5 some time ago. After an update it turned into a torch ultimately that one couldn't turn off. Initially after the update the display dimmed, and although you could turn it up it dimmed straight away to the point you couldn't see it, but it was still synching, and working behind the scenes. Looking at this community it was clear this was a "feature", and in fairness when I contacted support they replaced it with no qualms (it was well under warranty though).

However the replacement had a very poor battery life. Have to charge regularly. There have been other problems since though.
Running data suddenly stopped working. A workaround was actioned, and that did the trick. 
Recently the display has either become unresponsive, black, or something that resembles the solar system outer reaches. I plug it in, and hold the button on the cable a second, or so three times, and sometimes it brings it back, and sometimes not.

I hate to be that person, but I can't be bothered with it anymore, and am now looking at a different branded product.
Some say that since Google it's been a problem, but I'd say before that, but the lack of response/ownership speaks volumes.

[Mjhannon]

Hi,

I spoke with the support team who offered me a replacement once I returned my faulty Charge 5.
Mine was still under warranty though.

This is now my third device under the same warranty but I doubt I’d bother again.

[Laura-Chisholm]

Me too and can't get anyone to talk to about how to fix this from fitbit

[Audeo]

I'm assuming they're trying to force users to upgrade to something else. Mine was perfectly fine and lasted without needing to charge for days, then suddenly it drops 10% every time it forcibly syncs with my phone, and now will randomly refuse to turn back on until I connect the charger (even if it was at  70%.) Changing clockfaces like some people suggested does not work, go figure.

I don't even have the supposed recent update they pushed out earlier in the year. 

[Marksoares42t]

I had success connecting with support thru the chat feature in the Fitbit App. They went through all of the troubleshooting steps with me, however could not cure.

My charge 5 was purchased 8 months ago, new in the box on Amazon. Because the vendor, operating a store on Amazon, was not an “authorized reseller”, the warrantee was void. Therefore Fitbit would not honor replacing the unit. They offered me no incentive discounts to purchase another one.

I have been a longtime Fitbit user and loyal to the brand, but this tact is discouraging me to consider purchasing another one.

Many users posting some version of their charge 5 malfunctioning.

Many or the issues posted have common themes of black screen, unable to recover functionality etc.

I would suggest starting a support session through their chat feature to resolve your issue. .

Be prepared to send them a picture of your receipt showing dated proof of purchase from an authorized reseller. If still under warrantee, and purchased from an authorized reseller, you have a good chance of getting an offer to replace the unit at no cost. Sometimes, even if just outside of the warrantee, they may offer discounts on new purchase.

Good luck.