Charge 5 unresponsive screen

[SunsetRunner]

My Charge 5's screen wouldn't respond, so I put it on to charge, and it got hot, far hotter than it should. Too hot to handle, actually. It still won't respond, and won't sync with the app. Also, a couple days ago, it was repeatedly giving a message to add a credit card. I kept hitting "got it," but the message came back. After a while, that stopped, but that's when it stopped responding. It's a couple years old.

Moderator edit: edited title to clarity.

[CrisVillaFitbit]

Hello and welcome to the Fitbit Community, @SunsetRunner.

Thanks for letting me know about this situation in regards to your Charge 5 screen.

I understand this situation, I will send you a private message so we can continue improving your situation. Thanks in advance.

[samrale]

My screen also started doing this same thing this morning. At first I thought the battery was dead but then I took it off my arm and saw the green light still working. It also still syncs to my app but the screen is black. What's going on?

[samrale]

Why is this happening

[LifeEnthusiast]

My Charge 5 which I bought in November 2023 lost its charge very rapidly 2 days ago.  This is my 2nd Charge 5...

I have bought a total of 6 Fitbits including the 2  Charge 5.

I put my Charge 5 on charge and it became VERY hot.  It charged some and upon using it, the charge was used up within 1 hour.   I also noticed that the time changed without my input.

I again put it on charge and again it became extremely hot. 

How can I remedy this problem?

[Dolfan315]

Fitbits are junk! I’ve been buying them and replacing them because starting with the charge 2. Same issue every time. After 1 1/2 to 2 years it gets stuck on the Fitbit logo and according to support,  nothing can be done except to buy a new one. Well, not doing it this time, I’m getting an Apple Watch!

[Lepp227]

My Fitbit screen is stick on timer. What can I do?

[RiekoC]

Hello @Lepp227 

Have you had a chance to restart your Charge 5 using the charging cable that came with your device? This page (<-- click link) has the instructions in case you haven't done a restart this way.

[LifeEnthusiast]

Yes, I tried and now the Charge 5 has a blank black screen.....

When I tried to recharge it again, the emblem of Fitbit shows on and off, and it is stuck in this mode.

[LifeEnthusiast]

Hello Cris,

I did not receive your private message.

Could you please resend it?

Thank you.

[LifeEnthusiast]

Yes, I tried and now the Charge 5 has a blank screen.....

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[Redstarfox1]

I also have this problem - multiple issues with Charge 5 and now its just got flashing FitBit logo - have tried charging, have tried letting charge run out, have tried cable reset - nothing.

Any suggestions very welcome.

[Aeowyn]

I also have unresponsive screen but no overheating.  Phone app syncs fine and battery was about 50% when issue first noticed.  I tried rebooting with charging cable 3 times.  I can feel vibration but screen never came on. Also tried changing clock face, nothing.  I'd love to try updating firmware or doing a factory reset, but nothing is the same in the fitbit app, I think it all changed when it switched to Google account. All help I find online I think is pre Google.  I can't for the life of me find how to do those things with the current fitbit app.  I think they are gone.  

Update:  The next day after being unresponsive, it magically started working again.  Coincidently (?) I got an email on the day it started working saying that my FitBit premium was recently cancelled - perhaps this transition messed up my Fitbit?