08-16-2022 04:29
08-16-2022 04:29
All morning my charge 5 won’t sync to my iPhone 11. I’ve gone through every step including uninstalling the app, turning blue tooth off and on, pairing again, restarting both devices. Only thing I haven’t done is a factory reset which I had to do last month when alarms stopped working and I don’t really want to do again if that’s not the problem.
08-16-2022 03:11
08-16-2022 03:11
I've been having the same issue all morning and literally done everything but still not working. Must be some larger issue. 😭
08-16-2022 03:12
08-16-2022 03:12
I’ve been going mad this morning trying all the fix-it steps. At least now I know I’m not alone. Come on Fitbit - DO something!
08-16-2022 03:13
08-16-2022 03:13
Having the same issue, had my charge 5 for 1 month and 3 days and it’s been nothing but hassle, refusing to sync regularly. Really not impressed with this Fitbit. Thinking I should of got an apple phone instead 🙄
08-16-2022 03:13
08-16-2022 03:13
I'm starting to think the same thing. Mine stopped syncing about 4am this morning and apart from hitting it with a hammer out of frustration lol I think it must be a technical issue Fitbit end.
08-16-2022 03:14
08-16-2022 03:14
I've tried everything and there's no sync with the server this morning. I know that Fitbit is talking to iPhone because I'm getting HR, step-count, etc, but none of the funky calculations such as Sleepscore are getting done. Looks like the FitBit mothership is down?
08-16-2022 03:16 - edited 08-16-2022 03:16
08-16-2022 03:16 - edited 08-16-2022 03:16
I had a Samsung watch 5 it was dreadful. So I went back to Fitbit and it's been fine until today. But their customer service is diabolical.
08-16-2022 03:17
08-16-2022 03:17
Had a support call. It looks like it is a problem with the App. It should be fixed till the end of the week.
08-16-2022 03:18
08-16-2022 03:18
I have exactly the same issue. Just started this evening.
08-16-2022 03:19
08-16-2022 03:19
Glad I’m not alone. I’ve done all the same things, this morning, with no luck. The issue must be on their end.
08-16-2022 03:20
08-16-2022 03:20
charge 5 stopped syncing with iphone today!
08-16-2022 03:25
08-16-2022 03:25
Mine has had no change to the app. I'm thinking they have a server problem. I've always hated it that you can't synch locally to the phone.
08-16-2022 03:25
08-16-2022 03:25
I've had this once or twice before. It's irritating but give it time. They're not that bad once they get out of bed; it's only 3.30am in Silicon Valley. I think your data will catch up; it always has before.
08-16-2022 03:25
08-16-2022 03:25
My Charge 5 won't sync. I've tried restarting everything. Turning the phone and watch off and on but nothing works. Is there a problem with the server or something? It's really frustraring. Won't load workouts.
08-16-2022 03:30
08-16-2022 03:30
Hello I’ve started bath is issue too. I’ve tried all other ideas that you mentioned I even tried separating from the Bluetooth and that didn’t work.
08-16-2022 03:32
08-16-2022 03:32
Mine has been the same. Last Synced on Sunday 22:30. Wish I had read this before trying everything under the sun!!
Same as Philip1485 my Fitbit is talking to iPhone because I'm also getting HR, step-count, etc, but none of the other stuff like Sleepscore or Health Metrics etc.
Can Fitbit confirm if there is an issue their end or not?
08-16-2022 03:33
08-16-2022 03:33
Same here. Glad it looks like it’s in their end. I can’t even contact help at this point. Too common of an issue.
08-16-2022 03:36 - edited 08-16-2022 03:37
08-16-2022 03:36 - edited 08-16-2022 03:37
There was an Android system update yesterday (15th Aug in Australia) that seemed to slip through to some Samsung devices.
Since then my wife and I get the symptoms described in here on both of our phones with the Charge 5. You can see live stats and even update the clockface but you cannot do a full sync and get heart rate data, sleep data etc. It will fail every time.
Interestingly the Charge 4 still works. So good luck figuring this out...
Meanwhile our subscriptions are ticking away (as we know how Fitbits record with quick fixes is NOT good).
Perhaps a savvy user could figure out a workaround.
08-16-2022 03:38
08-16-2022 03:38
Good morning, I'm having the same issues since last night and I've done the same things that you did and still without success...ssuccess...smh
08-16-2022 03:46
08-16-2022 03:46
Same with mine it has stopped syncing today, have followed all instructions to restart but no good 😕
08-16-2022 03:47
08-16-2022 03:47
I did everything that was stated to do in the forums, help topics, etc. Still not syncing.