Charge 5 won’t sync

[jayfloydgsca]

All morning my charge 5 won’t sync to my iPhone 11. I’ve gone through every step including uninstalling the app, turning blue tooth off and on, pairing again, restarting both devices. Only thing I haven’t done is a factory reset which I had to do last month when alarms stopped working and I don’t really want to do again if that’s not the problem. 

[Ruud65]

Same issue over here. The last sync was yesterday evening. I tried everything, emptied cache, restarted Fitbit, and restarted app. Nothing works. Seems to be a problem at Fitbit

[BettyW]

Yes same here - local data fine, last sync 1:05am edt, tried all the troubleshooting.

[rokran3]

A message from Fitbit popped up on my phone telling me to sync. I tried again and still nothing.

Kris

[B3nstmme]

Starting last night would not sync. Tried all methods last night and again this morning. App issue?

[JKlug]

Also having a sync issue since Monday 1120p east coast time... Tried force stop on the app, turned Bluetooth off and on, pushed the little button on the Fitbit charge wire, restarted the Fitbit, unpaired and paired. It manages to communicate to the phone (I was able to use "find my phone" successfully) but still says I haven't synced since last night. 😫

[Jestyo]

Another week another issue with this device.

Tried everything to get a successful sync. Eventually I removed the device from the app and added it as a new device, it synced once but again refuses to sync now 

[Az31]

My charge 5 doesn't seem to sync with my android phone today. Not sure what happen....

[Wrighty63]

From Forum entries clearly something going on with Charge 5 and syncing - waiting response 

[CallMeNoName]

I, too, am unable to sync my Fitbit Charge 5 using my iPad Air2.  I have tried the following:

1. Uninstalling and reinstalling the app.
2. Turning Bluetooth off and on.
3. “Forgetting” the device.
4. Restarting the device via Settings on the watch.
5. Hard reset as described in previous posts and on YouTube using the button on the charging cord.

The one thing I haven’t done is drain the battery.  Unfortunately, when the problem began two days ago, my battery was low (12%) and I thought that was the cause.  So, now I have a fully charged battery and I can’t sync the device.

I’m going back to my Charge 3 for now and will update this in a few days when the battery on the Charge 5 is completely drained and I give it another try.  Should it not work after that, I guess I’ll start looking for a more reliable Company with whom to do business.  After the problem I had with Fitbit not accurately recording my sleep (problem resolved by deleting the last recorded sleep as suggested by a Fitbit user) and now this, there’s got to be a Company that actually cares about their customers.  Not a single reply in this thread from a representative of Fitbit.  It’s pathetic that the only suggestions are from other Fitbit users.

[Moanym]

Hi. My charge 5 the same. Tried everything and still won’t sync 

[TracySleeman]

Charge 5 not syncing.Tried everything??

[michaelcgoode]

My charge 5 has stopped syncing.  I tried all the suggested steps and nothing.  It will sync once after you completely remove it and add it again then fail every time after that.  I tried to chat with tech support but the website kept crashing.  

[Dmonti17]

Same here, had been working just fine the last 8 weeks or so, last synced at 8:15 last night,  won't sync since and have done everything it has said to Fix It

[Vyvyan123]

Mine charge 5 is the same. Nothing works

[movea]

same here... since half an hour

[MelECE02]

Me too. I just got the Charge 5 on Friday. Synced fine for 24 hours, but now won’t sync.

[Loveoldtrux]

Same here, Michael.  I’ve only had it a week and multitudes of customers are having the SAME problems and other issues?!?  This gear is not as good as the Fitbit One.  Fortunately I still have my Amazon warranty so this is going BACK Monday and my trusty Apple Watch is going BACK on my wrist before this thing and it’s constant problems gives me nasty ulcers.  Good luck with your Fitbit - I’m outta’ here…😵‍💫🥺

[Tootsie617]

This just started today 08.16.2022. I have had syncing issues in the past. The Charge 2 was a great device. The Charge 5 just has too many issues.

[Runzord]

Same here. Will not sync no natter what.

[DKJW]

Mine is the same.  Last sync was the time of the last firmware update - 9:52pm ET.  App will not sync with tracker.